Assistant RV Resort Manager

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Job Summary

Assistant RV Resort Managers support the resort by learning and assisting with the day to day operations at a Sun RV Resort which includes, management, office administration, marketing, and maintenance/grounds. They also serve as a day-to-day point of contact for guests and residents.

Job Duties

• Ensures compliance of policies designed to increase team member safety. Completes and submits workers' compensation accident reports and incident reports on a timely basis. (Essential)
• Ensures compliance with the federal, state and local agencies that regulate fair housing laws and resort operations. (Essential)
• Handles and reports emergencies that may arise onsite, insuring adherence to standard operating procedures. (Essential)
• Handles resident and guest complaints/inquiries in a timely & professional manner by communicating through a variety of means, and offers solutions consistent with guidelines established by Sun. Written correspondence to inquiries must be sent by the RVP. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Ensures guests and residents receive the highest levels of service consistent with Sun's Customer Service philosophy.
• Consults RV Resort Manager or RVP to determine the best course of action in the event a question or situation does not have an established guideline.
• Coordinates the timely distribution of rental increase and lease renewal notices (if applicable).
• Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins.
• Ensures that overall resort appearance is well maintained and groomed to Sun's curb appeal standards.

Requirements

• High School Diploma or GED (Required)
• 1 year in experience in the property/resort management industry (Required)
• 6 months in previous sales & leasing experience (Preferred)
• 6 months in experience using NetSuite (Preferred)
• Demonstrated leadership abilities
• Excellent verbal and written communication skills
• Strong organizational and negotiation skills
• Knowledge of basic accounting principles
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Basic computer proficiency including email, internet and Microsoft Office Suit
• Flexibility to respond to resort needs during non-business hours
• Required Certifications/Licensures:(Valid driver’s license)

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Get paid daily with
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty