Parts Sales Representative

Job Description

The Customer Administrator will be responsible for managing and maintaining all aspects associated with customer accounts, including but not limited to merging duplicate accounts, verifying and updating account information, as well as communicating with internal and external customers regarding account validity and usability. The role primarily supports CNC-related accounts to ensure prompt, professional, and high-quality transactions.

This position will report to the Director – Customer Service in the CNC Part Sales group.

Primary responsibilities will include:

• Input, update, and maintain accurate customer data in Oracle.

• Perform regular audits to ensure data integrity and consistency.

• Identify and correct records by merging duplicate records and correcting data entry errors and omissions using Oracle tools and collaboration with internal customers.

• Monitor data for accuracy, completeness, and compliance with company standards.

• Research, analyze, and interpret information obtained through company-specific websites and direct customer communication via phone, email, and/or fax.

• Communicate changes made to internal stakeholders.

• Collaborate with other departments to ensure data consistency across systems.

• Provide feedback to organizational leadership to support standardization of processes related to customer account management.

• Work with the IT team to resolve system-related issues and support system upgrades and migrations, including testing and validating data during system changes or implementations.

• Ensure all customer data is handled in compliance with applicable regulations and data protection standards.

• Maintain confidentiality and ensure the security of sensitive and proprietary information.

• Train staff on best practices for accurate and efficient data entry and data management.

• Provide regular reports on activities and progress.

Ideal candidate will have the following experience and education:

• High School Diploma or GED

• Associate’s degree or equivalent work experience preferred

• Minimum two years of experience within a manufacturing or industrial organization

• Minimum two years of customer service experience

• Minimum two years of experience with Oracle Applications

• Comfort using an ACD (Automatic Call Distributor) headset in a professional environment

• In-depth knowledge of CNC parts, components, and product offerings

• Familiarity with manufacturing operations and associated business processes

• Proficiency in organizing and maintaining both paper and electronic filing systems

• Ability and willingness to learn many aspects of the company and its products

• Excellent communication, interpersonal, and organizational skills

• Professional demeanor with the ability to communicate effectively, resolve issues efficiently, and maintain positive relationships with internal and external customers

• Strong proficiency in Microsoft Excel and advanced technology skills across Microsoft Windows, the full Microsoft Office Suite, and internet-based tools

• Ability to collaborate and communicate effectively with individuals at all levels of the organization