Keying Manager (Grand Rapids)

Summary

The Keying Manager oversees all aspects of the keying department, ensuring excellence in master key system design, customer support and operational efficiency. This role balances hands-on technical expertise with leadership and process improvement, guiding the team in upholding S.A. Morman's standards of quality, organization, and customer care. The Keying Manager collaborates across all departments to support keying opportunities, streamline workflow, and sustain a high-performance, safety-focused show environment. The Keying Manger recognizes that the Keying department is a support structure within the company and this role is to be customer focused.

Responsibilities

Leadership & Strategy

Lead and oversee daily operations of the keying department, ensuring smooth workflow and high-quality output Consult on customer opportunities, providing technical guidance and creative solutions for complex keying and hardware needs Develop and execute department strategies, processes, and performance goals aligned with company objectives Lead, Manage, and hold Accountable (LMA) team members for results, communication, and adherence to standards Foster a collaborative and organized environment focused on continuous improvement and professional growth Development and training of team members

Customer Communication & Coordination

Serve as a primary contact for keying-related customer communication, providing updates, solutions, and professional support Oversee the customer touchpoint process to ensure consistent, timely, and high-quality experiences Support walkthroughs, scheduling, and installation coordination as needed to maintain project timelines Manage post-job deliverables, documentation, and customer follow-up

Technical & Operational Excellence

Design and oversee complex master key systems, ensuring precision and proper documentation in ProMaster or related software Accountable for calibrating, maintaining, and ensuring operational expertise of keying machines, engravers, and other shop equipment Initiate and process sales orders, purchase orders, and order status updates as required Perform and oversee factory keyed order verification to confirm accuracy and compliance Manage and ensure completion of shop work, installations, and service-related projects Accountable to ensuring shop orders are closed and maintaining detailed, accurate records of all activities and transactions

Inventory & Process Control

Manage inventory adjustments, additions, and cycle counts across shop, vans, and related storage areas. Maintain and enforce 5S standards for the keying shop and service vans. Oversee record keeping, order sheets, and documentation to ensure accuracy and accountability. Support procurement by writing and tracking purchase orders and materials. Other duties as assigned

Company Standards

Promote and uphold S.A. Morman’s values of integrity, quality, and teamwork in every task. Lead by example in professionalism, communication, and safety.

Qualifications and Experience

Required

High school diploma or equivalent Proven leadership experience with strong communication and Ability to manage multiple priorities and meet deadlines with accuracy and professionalism. Valid driver’s license and clean driving record.

Preferred Experience

Experience in commercial door hardware or access control systems. Familiarity with ERP or inventory management systems. Additional technical or management training preferred. 5+ years of experience in locksmithing, hardware, or master key systems design. Proficiency in ProMaster or similar key management software. Strong understanding of inventory control, 5S, and Lean or continuous improvement principles. Previous experience in leading shop or service teams within a technical trade environment.

*S.A. Morman is a non-smoking, drug testing facility that does comprehensive background checks and physical.

Compensation details: 60000 Yearly Salary

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