IT Support Technician

Job Description

Job Description

About Our Company:

At McDonald Auto Group, we’re committed to empowering growth and innovation. We work with a team of talented, motivated individuals who share our passion for efficiency and excellence. As a forward-thinking company, we prioritize a positive workplace culture and opportunities for career advancement, making McDonald Auto Group a place where you can truly thrive.

Location: Saginaw, MI

Hours: Full-Time, Monday through Friday, 9AM to 6PM

Job Description

The Entry-Level IT Support Technician provides first-level technical assistance and support to end-users, resolves hardware, software, and network issues, and helps maintain IT systems and infrastructure. This role is crucial for ensuring the smooth and efficient operation of our computer systems and for helping employees and clients with their technical needs.

Key Responsibilities:

• Serve as the primary point of contact for IT support requests, responding to issues via phone, email, chat, or in-person.
• Install, configure, and troubleshoot hardware, software, and network components.
• Diagnose and resolve technical problems for users, including fixing error messages, resetting passwords, and assisting with software and hardware glitches.
• Perform routine maintenance on networks and computer systems.
• Document all support requests and resolutions in detail.
• Assist in the onboarding of new employees with their IT setup.
• Help educate users on best practices for computer usage and security.

Required Skills and Qualifications:

• Experience with or knowledge of various software including Windows 11 and Microsoft 365.
• Basic understanding of networking concepts and issues.
• Strong problem solving and analytical skills.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; Associate or Bachelor’s degree with IT focus preferred.

Company Benefits

• Health, Dental and Vision Insurance
• Paid Time Off (PTO)
• 401k