Client Service Representative

Job Description

Job Description

CLIENT SERVICE REPRESENTATIVE

Birmingham, MI

Hybrid

THE RUNDOWN

Playfly Sports is looking for a Client Service Representative to join our team in Detroit

The Client Service Representative (CSR) will be responsible for supporting revenue growth for all linear offerings within a set of accounts by assisting with the sales process to agencies. This role will have a solid understanding of Playfly’s integrated linear offerings and address station partner and client needs through consistent communication.

WHAT YOU’LL ACCOMPLISH

• Assemble and provide effective sales (campaigns) packages for all prospective and current clients – includes understanding clients’ needs/specifications and individual styles for package content to create customized package
• Collaborate with and support the Account Executives on all account needs, style variations, and timelines for client packages
• Remain current on all relevant sports issues and events in order to assemble efficient sales packages with maximum value
• Provide background and research on client targets and categories for Account Executives
• Establish a working relationship and collaboration with all Sales Managers across the regions to better support and understand sales cycle
• Participate in sales presentations and negotiations, lead generation, cold calls, and business
• socials
• Enter & maintain ad orders and postings and resolve discrepancies in Customer Relationship Management system as needed
• Support the Account Executives in the comprehensive sales process through prospecting, developing a sales plan, and preparing client calls and meetings
• Provide training, leading, and coaching to the Client Service Coordinators
• Assist with sales forecasting reports by pulling, formatting and analyzing data in excel
• Other job-related duties as assigned

WHAT YOU’LL BRING

• High School Diploma required; Bachelor’s degree preferred
• 1-3 years of experience in a sales support or similar role
• Some experience working in the sports, ad agencies or media industries required
• Some working experience in CRM systems required
• Interest and general understanding of the sports industry
• Excellent verbal and written communication skills
• Strong skills in Microsoft Office applications Word, Excel, Powerpoint and Outlook required
• Excellent interpersonal skills, including the ability to develop and maintain good working relationships is required
• Outstanding organizational skills and a proven ability to work both as a member of a team and individually
• The ability to multitask and work effectively on multiple projects with competing deadlines

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

• This role takes place in an office setting and is a sedentary role
• Minimal travel may be required to attend meetings, conduct trainings, etc.

WHAT WE DO

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

WHAT WE STAND FOR

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. 

ACCOMMODATIONS 

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.