Supplier Helpdesk Specialist

Job Description

Job Description

Supplier Helpdesk Specialist

Location: Remote

Duration: 12 months with possible extension

Pay Rate: $22.20/hour on W2

Interviews 11/11 – 11/12

Tentative Start Date: 16 th January 2026

Working hours: 5am – 8pm EST ( 2 Shifts)
Shift 2: 12:00 PM – 8:00 PM

Position Summary

The Supplier Helpdesk serves as the primary point of contact for suppliers regarding inquiries related to onboarding, invoicing, payments, and system access. This role ensures timely and accurate resolution of supplier issues while maintaining a strong focus on customer service, process compliance, and continuous improvement.

Key Responsibilities

Serve as the first point of contact for supplier inquiries via phone, email, or ticketing system.

Provide accurate and timely responses related to supplier registration, invoice submission, payment status, and procurement processes.

Troubleshoot and resolve system access or portal-related issues (e.g., supplier onboarding platforms, invoicing systems).

Escalate complex or high-priority issues to appropriate internal teams (Procurement, Accounts Payable, or IT) for resolution.

Maintain accurate documentation of all interactions and resolutions in the helpdesk tracking system.

Monitor open tickets to ensure SLAs and quality standards are met.

Support supplier education efforts, including providing guidance on system use and process requirements.

Identify recurring issues and contribute to process improvements or knowledge base updates.

Collaborate with internal stakeholders to ensure end-to-end supplier experience is efficient and consistent.

Prepare periodic reports on helpdesk activity, issue trends, and resolution performance.

Required Qualifications

1–3 years of experience in a supplier support, procurement operations, or accounts payable environment.

Strong communication and problem-solving skills with a customer-focused mindset.

Working knowledge of Procure-to-Pay (P2P) processes and supplier management systems (e.g., SAP, Ariba, Coupa, Oracle).

Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).

Preferred Qualifications

Experience supporting global suppliers or multilingual customer service preferred.

Knowledge of supplier risk, compliance, or onboarding verification processes.

Familiarity with ticketing or CRM systems (e.g., ServiceNow, Zendesk, Salesforce).

Core Competencies

Customer Service Orientation – Provides prompt, courteous, and accurate assistance.

Analytical Thinking – Diagnoses issues and recommends effective solutions.

Collaboration – Works effectively with cross-functional teams.

Attention to Detail – Ensures high accuracy in data and communications.

Adaptability – Responds well to changing priorities and systems.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.