Customer Experience Consultant

Job Description

We're on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.

It's a big challenge, but big challenges are what we do best. We're already transforming some of the world's largest health systems-helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you're excited about making healthcare more human, you've come to the right place.

Oracle Health Consulting is seeking an Customer Experience Consultant to design and deliver onsite, personalized, and high-impact adoption experiences across large-scale healthcare transformations.

This role focuses on ensuring end users are not just trained, but ready, confident, and able to perform in their real workflows from Day 1 . You will create immersive, hands-on experiences that accelerate adoption, reduce go-live friction, and improve overall user satisfaction.

Key Responsibilities:

• Design and deliver onsite, role-based adoption experiences that drive engagement and readiness

• Lead hands-on learning labs where users practice real workflows in a safe, guided environment

• Facilitate 1:1 and small-group sessions to:

o Enable system access (preview logon)

o Configure user preferences, favorites, and workflows

• Ensure users are fully prepared for Day 1, minimizing disruption at go-live

• Support Go-Live Command Center activities, including:

o Monitoring adoption and user experience

o Identifying friction points and coordinating rapid response

• Enhance virtual training by connecting it to real-world workflows and onsite reinforcement

• Support adoption by making the program visible, relatable, and motivating with clear, compelling communication assets including: project branding and digital engagement assets (job aids, visuals, communications)

Responsibilities

Qualifications

• Experience in consulting, healthcare IT, or large-scale transformation programs

• Strong facilitation skills with ability to engage diverse user groups (e.g., clinicians, staff)

• Experience designing hands-on or experiential learning environments

• Excellent communication and storytelling skills

• Ability to work onsite and in fast-paced, client-facing environments

____

Preferred

• Experience with Oracle Health (Cerner) or other EHR implementations

• Background in change management, training, or user experience design

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.