Hospital Liaison
- Assists all internal and external customers in a professional manner.
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
- Establish relationships with referral sources such as physicians, hospitals, case managers, social workers, clinicians, medical assistants, etc. in order to grow the business and improve communication and operations
- Grow the business in your respective hospital
- Prepare presentations to present to referral sources
- In-service referral sources and provide meetings
- Work with referral sources to ensure proper documentation
- Sell/educate referral sources on the components of DME services and explain the interrelation of these services with healthcare payers
- Acquire and retain strong product knowledge
- Coordinates home equipment service request with Dispatch for prompt delivery.
- Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Provide customers with product and service information.
- Maintain current knowledge on Medicare, Medicaid and third party payer sources for equipment.
- Verifies medical necessity, insurance coverage and physician orders for all insurance assigned services.
- Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
- Understanding and striving to meet or exceed department metrics while providing excellent customer service.
- Making sales or recommendations for products or services that may complement client needs, as applicable.
- Other duties as assigned by management.
- High school diploma or general education degree (GED).
- 6 months of relevant customer service experience preferred
- Excellent interpersonal, written and oral communication skills
- Customer service orientation
- Attention to detail
- Good data entry skills
- Proficiency with computers, with strong typing skills
- Ability to work in a fast paced environment
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