Branch Manager - Virtual Locations

Join Mercantile Bank as a Full Time Branch Manager in our Virtual Locations , specifically in Petoskey and Traverse City . This role offers an exciting opportunity to lead a dynamic team dedicated to delivering exceptional customer experiences. In this position, you will harness your banking expertise to drive innovative solutions that enhance client satisfaction and engagement. As an onsite leader, you will foster a collaborative and energetic environment that encourages problem-solving, integrity, and accountability.

With a strong emphasis on inclusivity and excellence, you'll be part of a high-performance culture that values forward-thinking ideas. Your leadership will directly impact the success of the branch and the community it serves. This is a thrilling chance to elevate your career and contribute to a bank that's committed to innovation and customer-centricity. If you're an experienced banker ready to make a meaningful impact, we invite you to apply.

Core Responsibilities: - Achieving sales goals and efficient operation of the branches

• Travel will be a requirement with this role spending time in each branch as warranted
• Strong leadership and team building
• Delivering quality service and product support for our customers

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

A Look into Your Day

The Full Time Branch Manager position at Mercantile Bank offers an exciting opportunity to manage our Virtual Branch offices located in Petoskey and Traverse City. You will be responsible for achieving sales goals while ensuring the efficient operation of both branches and supervising staff effectively, both in-person and virtually. A self-starter with strong decision-making and communication skills, you'll lead your team in delivering superior service and support to bank customers. This role requires frequent travel to both locations, allowing you to maintain a strong presence in each market.

You will cultivate banking relationships with Commercial, Mortgage, and Treasury partners while actively promoting our brand within the community. Additionally, you will oversee staff development and training, implement internal controls to ensure compliance, and engage in cross-selling products to enhance customer relationships. Through your leadership, you will foster a culture of excellence where customer focus is paramount, and team success is a shared goal.

What We're Looking For

To excel as a Full Time Branch Manager at Mercantile Bank, candidates must bring a robust set of skills and experiences. A minimum of 5-8 years in banking, particularly within a branch environment focused on sales, is essential. Candidates should have proven lending experience in consumer, commercial, or mortgage sectors, along with branch leadership and management expertise.

Proficiency in technology is vital, as the role requires skillful multitasking across various computer programs and tools. Education requirements include a two-year college degree or equivalent job-specific training or certifications. Success in this position hinges on several competencies: advanced sales and customer service skills, strong verbal and written communication abilities, diplomacy in conflict resolution, and exceptional interpersonal skills.

Additionally, candidates must demonstrate organizational prowess and a keen attention to detail, which are critical for managing branch operations effectively. These skills collectively enable the Branch Manager to lead their team to high performance and customer satisfaction.

Requirements:

• Experience: 5 - 8 years
• Ability to travel between branch locations
• Previous banking experience in a branch environment required with an emphasis on Sales
• Lending experience (consumer, commercial or mortgage)
• Branch Leadership/Management experience
• Proficient in using technology and possesses the ability to multi-task using a variety of computer programs.
• Education: A two-year college degree or completion of a specialized certification or licensing completion of specialized training courses conducted by vendors or job-specific skills acquired through an apprenticeship program.
• Equivalent job-related education and/or experience will be considered if the necessary knowledge, skills and abilities to perform the functions of the job are proven.
• Effective and Efficient Verbal and Written Communication Skills
• Diplomacy with the Ability to Respectfully Resolve Conflict
• Interpersonal & Customer Service Skills
• Organization and Attention to Detail
• Other competencies may be determined from time to time.