Customer Support Technician

Customer Support Technician – Plainwell, Michigan

DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites.

What it's like to work here:

This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team.

What you will get to do:

• Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training.
• Answering customer service phone calls and e-mails.
• Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell.
• 50% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager.
• Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups.
• Other project related activities as needed.

What will make you successful:

• 3 to 5 years of experience in a related field or position.
• Travel experience.
• Driver’s license.
• Ability to get a passport (travel to Canada and Mexico).
• Experience with electrical systems and controllers - HMI troubleshooting experience.
• Proficiency with a multimeter.
• Must enjoy learning new things.
• Must be able to act calmly in stressful situations.
• Self-motivated and organized.
• Good communication skills.