CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

About Us
At Lakeland Monroe Group , we are a trusted supplier of decorative, precision, and functional plastic components for the automotive industry. Backed by over 30 years of combined experience, we’re known for solving complex manufacturing challenges and consistently exceeding customer expectations.

It’s an exciting time to be part of our journey— we’re growing fast . With new customers, expanded facilities, and cutting-edge technologies, we’re investing in our future and building a strong, collaborative team to help drive it forward.

Why Join Lakeland Monroe Group?
We believe the best ideas come from diverse teams where everyone feels safe, supported, and valued . Our culture is built on teamwork, inclusion, and continuous improvement . Whether you're an experienced professional or ready to take the next step in your career, you'll have the opportunity to make a real impact here.

To achieve our vision of a world class corporation, we are seeking team members to join us who are passionate about continuously fostering teamwork and increasing productivity and standardization.

Join us, and help shape the future of manufacturing—while growing your own.

Job Summary:

The Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Performs miscellaneous duties and projects as assigned and required. .
• Maintain computer system for customer scheduling information, EDI systems and barcoding.
• 'Plex' experience is a Plus
• Receive and communicate customer schedules to appropriate personnel.
• Communicate shipping promises to customers in a professional manner.
• Maintain cumulative shipping and reconciliation records.
• Transmit ASN's per customer requirements.
• Prepare shipping schedules and communicate too appropriate customers and Monroe personnel.
• Prepare shipping transactions and organize routing and transportation.
• Assist accounting with A/R books/open invoices, remittances, debit/credit memos, and past due collections.
• Assist in other areas as need where experience and computer skills would apply.
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with MRP systems

Education and Experience:

• Associate's degree (A. A.) or equivalent from two-year college or technical school and six months related experience; or High School Diploma/GED and two years related experience and/or training; or equivalent combination of education and experience.
• Experience with Plex preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.