Tier 1 IT Technician

Job Description

Job Description

About INC Systems

In 2004, INC Systems was started as a company passionate about helping people understand and use technology. Today INC works with businesses and non-profits to manage and leverage technology to help meet their goals as effectively and efficiently as possible. Although we are a technology company at heart, we put people first so customer service is our main differentiator in the market.

A Day in the Life

• Each day starts with a 15-minute huddle to discuss the important items for the day such as major ongoing issues, project deadlines, off hours service that was perform, daily metrics, etc.
• A call comes in from an end user that has problems logging into their system so you reset their password and make sure they can access their system.
• You work to clean up an infected computer by running numerous scanning programs but may ultimately end up reloading the system after a full back up is taken.
• An end user is having a problem with a piece of software they use and you determine it must be reinstalled so you remote into their system and take care of this.
• After reviewing some documentation on a specific client, you determine a better or more efficient way of doing something so you notify the Account Guru to make these changes.
• We purchased a few new computers for a client and once you have these all prepared in our office, you take them onsite, set them up and verify they are working as expected.
• Back at the office, you take a call and determine a client server is down. You then collect as much information from the caller as possible and escalate the ticket up to Tier 2 support.

We Have:

• Paid vacation, PTO and holiday pay. A portion of unused vacation days can be rolled over to the following year or sold back to the company.
• Great health insurance with a portion paid by INC along with options for supplement insurances and other payroll deduction plans.
• Matching retirement contributions. We match 3% of the money you invest.
• Quarterly and Annual bonuses that allow you to earn more than your targeted annual pay.
• Family First Approach. Your family is your priority and we will always make sure to do whatever is necessary to make sure work does not get in the way when they need you the most.
• Casual and fun work atmosphere – We have a pool table, dart board, and comfortable break room but make sure you are packing a nerf gun because you never know when the darts will start flying.
• Snacks and food. We fill up the fridge at least once a month with food, snacks and ice cream for the team along with numerous options for coffee and tea.

You Have:

• First and foremost, the ability to always deliver great customer service and the desire to help others.
• Great communication skills both verbal and written while being patient and calm in the face of chaos or frustrations
• The ability to explain complicated items in a way your grandmother can understand
• Strong problem solving and troubleshooting skills and are good at logic puzzles
• At least two years working in the IT field or an equivalent Degree in the computer field and a strong understanding of Microsoft Windows and Microsoft Office applications
• A decent understanding of networking services and equipment such as TCP/IP, DNS, WiFi, Routers/Firewalls, Switches, etc.
• Basic understanding of Network Domains, Active Directory and Security Software

Would Also be Great if You Have:

• At least an A+ Certification. If not, it will be required you receive this within the first 90 days.
• The ability to type at 50+ wpm (without looking at the keys)
• A passion for learning new things and growing as a person
• A love for Technology, Star Wars, Science and Gadgets

What You Get:

Starting salary depends on experience, certifications, and overall technical ability.

• $35k – $45k per year
• Quarterly and Annual Bonuses based on performance
• An opportunity to learn and expand your knowledge with the best team around!

Where You Go:

The Tier 1 Technician is the starting point for nearly all employees regardless of their ability to fully understand our systems and processes. From here, the next position up is to a Tier 2 Technician which has different levels and responsibilities along with more onsite work and deeper interaction with our client’s key personnel and equipment. Beyond this level are Engineers who are the company top tier of support and are ultimately responsible for fixing issues no one else can. Each level has additional perks and responsibilities and there is a clear path for personal growth.

In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success.

Company Description

In business since 2004, INC Systems is a technology services and consulting company that has been involved in vast number of diverse projects. Until 2013, there were two divisions of the company with one focused on I.T. services and the other on low-voltage wiring, audio video projects and home automation. A tremendous amount of knowledge was gained during our first decade, not only on the technical work but in managing client expectations and delivering value. Today we only work with businesses and non-profits that view I.T. as critical to their success.