RN MANAGER - CARDIAC CATH, ELECTROPHYSIOLOGY, & INTERVENTIONAL RADIOLOGY

The Manager, Cardiac Catheterization, Electrophysiology and Interventional Radiology demonstrates excellent customer service performance and supports a work environment in that his/her attitude and actions are always consistent with the standards contained in the Vision, Mission and the WE CARE Values of Covenant HealthCare.

The Manager is responsible for the overall operations of the Cardiac Cath, Electrophysiology and Interventional Radiology Labs, where Diagnostic and Therapeutic Cardiac procedures and other invasive procedures are performed. Other procedures include but not limited to, Pulmonary embolisms, Neurointerventional, and Biopsies. The manager has responsibility for ensuring that quality and regulatory standards are being followed, by ensuring that registry data is accurate and accreditation standards are met by engaging both providers and staff. The manager will also ensure budgets for responsible areas are followed and work with revenue cycle and supply chain to ensure both charges and supply costs are managed appropriately. Will have 24-hour accountability for all activities and staff who work under their direction. Will develop, implement and monitor operational and capital budgets for the respective areas. Assists in developing new programs and business activities associated with Center for the Heart; develops/implements a supportive environment that energizes staff to enhance the delivery of quality patient care. The Manager coaches staff to demonstrate excellent customer service performance and role models attitudes and actions which are consistent with the standards contained in the Covenant HealthCare System mission/vision/values and leadership expectations. Performs other duties as assigned. Demonstrates knowledge of and ability to lead staff caring for the patient groups of adult and geriatric population.

Quality Patient Care/Service Excellence

Collaborates with other disciplines to design, implement, evaluate, and/or adapt systems of care to achieve targeted clinical and fiscal outcomes.

Applies a systematic process for program planning and resource allocation for populations of patients.

Ensures that the physical environment on the patient care unit promotes quality patient outcomes.

Creates and maintains a culture of service excellence and serves as a role model to others.

Promotes clinical excellence through applied clinical knowledge, leadership, and research utilization.

Unit Leadership

Through team facilitation, vision, and values, goals for unit and teams are aligned with the organizational mission, goals, and objectives.

With staff, designs systems, processes, and roles for effective unit leadership.

Accomplishes goals of unit, department, and organization.

Holds all suppliers of service accountable for their services to the patient, team, unit, and organization.

Orchestrates change to improve clinical and organizational outcomes.

Team Performance Management

Creates and cultivates high-performing and cohesive team(s) that transcend the boundaries of roles, disciplines, and/or unit geography.

Inspires teams and individuals to give their best to achieve desire patient team, and unit outcomes.

Respects the individuality of patients, visitors, and staff, and embraces the diverse backgrounds, talents, and contributions that each brings to the situation.

Employs strategies to promote excellence in individual and team performance and productivity.

Performance Improvement:

Integrates continual performance improvement into the structure and processes of the unit and the daily practice of team members to achieve desired clinical and fiscal outcomes.

Aligns all unit activities with unit, department, and institution performance improvement goals, and channels resources to high leverage opportunities for performance improvement.

Fiscal Accountability

Exemplifies financial stewardship by effectively and efficiently managing human and financial resources to achieve desired clinical outcomes.

Participates in cost control activities through an organized system of planning and monitoring the utilization of supplies and equipment.

Collaborates with others to develop cost-effective systems and resources that achieve equivalent or superior therapeutic results and satisfy patient needs.

Education and Enrichment

Creates a climate of ongoing learning for self and staff.

Demonstrates a commitment to managerial development through participation at meetings, committee membership and the pursuit of continuing education.

Encourages development of independence and interdependence among individuals and teams.

Supports patient rights/safety/legal issues.

Demonstrates awareness and sensitivity to patient/significant other rights, as identified within the organization. Functions with an awareness and application of safety as identified within the organization.

Demonstrates awareness of legal issues in all aspects of patient care, unit function and strives to manage situations in a reduced-risk manner.

Maintains patient confidentiality.

Promptly reports actual or potential medication errors and adverse drug events.

Establishes and monitors an effective Quality Assurance program for areas of responsibility within Center for the Heart

Administrative Accountability

Maintains an accurate Chargemaster and coding systems utilizing appropriate CPT-4 and ICD-10 codes.

Produces appropriate Hospital and departmental statistical reports.

Provide supervision for Records Management.

Contributes to organization success targets for patient satisfaction and net operating margin.

Models Covenant’s Mission, Vision and Values of Extraordinary Care for Every Generation.

Demonstrates excellent customer service in attitude and actions at all times, consistent with the Code of Conduct.

EDUCATION/EXPERIENCE

Current Michigan licensure to practice as an RN; BSN. Must have 5 years Cath lab, EP or IR experience, or equivalent clinical setting. RN with clinical expertise and demonstrated leadership experience who commits to entering a baccalaureate program within one year of hire and completion within 3 years of hire will be considered.

KNOWLEDGE/SKILLS/ABILITIES

Demonstrated ability to develop and lead teams.

Demonstrated sound judgment in difficult / sensitive situations.

Demonstrated ability to meet Covenants Leadership Expectations (strategic leadership, character, interpersonal skills, job performance, and results).

Demonstrated competence in Microsoft Office applications (Excel, Word and PowerPoint).