Enterprise account manager

Description

Why Work for Us?

Workplace well-being is more important than ever. We are the winner of the 2018, 2019, 2020, 2021, 2022, 2023 and 2024 Best and Brightest Companies to Work for In The Nation. We have also won the 2020 Best Places to Work Award, Minneapolis/St. Paul Business Journal.

Our employees benefit from a competitive benefits package that includes paid time off (PTO), parental leave, paid holidays, insurance (medical, dental, vision, life, STD, LTD), flexible schedules , a 401k program with company match, and profit sharing. Insurance benefits effective on the 1st of the month following hire.

At R3 Continuum, we believe our differences don’t divide us but teach us. R3 Continuum eagerly embraces diversity and is a committed Equal Opportunity Employer to all qualified applicants, ensuring individuals will not be discriminated against based on any protected classifications.

Join a company dedicated to helping people and organizations be more resilient and thrive.

Position Summary

We are seeking a proactive, strategic, and collaborative Enterprise Account Manager to lead the day-to-day relationship, strategic planning, and program success for a high-value international client account. This role is focused on the effective management of a strategic enterprise client relationship, supporting the client’s workplace behavioral health program through strategic alignment, operational excellence, and collaborative partnership. The ideal candidate brings deep expertise in workplace behavioral health or EAP, extensive experience in strategic planning, strong cross-functional collaboration skills, and a preference for visualizing strategic initiatives to drive clarity and engagement.

This role partners closely with the Enterprise Project Manager to ensure client success, program performance, and delivery excellence across all dimensions of client engagement.

Essential Functions

• Own the day-to-day client relationship, serving as the primary liaison and trusted advisor to senior client stakeholders.
• Champion a unified strategic vision across internal and client teams, ensuring initiatives are co-developed and prioritized in alignment with client program goals and business objectives.
• Lead cross-functional strategic planning efforts, including development of long-term roadmaps, cross-functional collaboration, client approval of key initiatives, and change management strategies.
• Design and facilitate workshops that engage diverse stakeholders, foster alignment, and accelerate decision-making.
• Visualize strategic initiatives to enhance understanding, engagement, and execution across teams.
• Track and report on program performance metrics, ensuring transparency, accountability, and continuous improvement.
• Escalate and resolve client concerns with professionalism, urgency, and a solutions-oriented approach.
• Develop and deliver engaging client-facing presentations and quarterly business reviews, ensuring clarity, relevance, and strategic impact.
• Oversee contract deliverables in collaboration with internal teams, ensuring commitments are met with precision and consistency. Identify opportunities for innovation and strategic enhancement, working collaboratively with the client to evolve and improve program outcomes.
• Ensure alignment with compliance, legal, and financial standards, maintaining integrity and trust across all aspects of the partnership.
  
  

Collaborative Responsibilities With The Enterprise Project Manager

• Ensure client success and satisfaction through proactive engagement and responsive support.
• Drive program performance and measurable outcomes aligned with strategic goals.
• Maintain cross-functional team alignment to ensure coordinated execution.
• Lead issue escalation and resolution, ensuring timely and effective problem-solving.
• Facilitate clear and consistent communication with internal and external stakeholders.
• Support data-driven decision-making through performance insights and reporting.
• Champion continuous improvement initiatives to enhance program quality and efficiency.
• Proactively identify and mitigate risks to ensure program stability and resilience.
• Ensure high-quality execution across all phases of client engagement.
  
  

Secondary Functions

• Travel as required
• Participate in department and company meetings, as requested
• Perform other duties as assigned
  
  

Requirements

Required Skills/Abilities:

• Proactive mindset with the ability to anticipate needs, identify opportunities, and drive strategic outcomes.
• Strong cross-functional collaboration skills and ability to lead across diverse teams and disciplines.
• Systems thinker with the ability to connect dots across complex environments and identify patterns, dependencies, and opportunities.
• Experience in workshop design and facilitation, with a focus on stakeholder alignment and collaborative problem-solving.
• Strong ability to visualize strategic initiatives using tools, frameworks, or visual storytelling to support clarity and engagement.
• Proven ability to develop and deliver engaging client-facing presentations and business reviews.
• Exceptional written and verbal communication, and stakeholder engagement skills.
• Strong analytical and problem-solving capabilities.
• Understanding of compliance, legal, and financial standards.
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
  
  

Education & Licensing

• Bachelor’s degree in Business Administration, Organizational Design, or a related field.
• Master’s degree preferred.
  
  

Experience

• Minimum of 5 years managing a \$10M+ international client account, ideally within a complex, multi-stakeholder environment.
• Minimum of 7 years of experience in enterprise account management, client relationship management, or strategic partnership roles, preferably within employee assistance programs (EAP), behavioral health, or other relevant employee benefit domains.
• Minimum of 7 years of experience in behavioral sciences, healthcare operations, workplace behavioral health, or employee well-being programs, with a strong focus on strategic planning, client engagement, and account management.
  
  

Physical Work Requirements

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

The starting pay range for this position is $90,800 - 107,000 per year. The position’s pay range represents the national average pay for similar roles. R3 considers factors such as (but not limited to) experience, internal pay equity and other business considerations when extending an offer.

All applicants must reside in the United States. Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement.

R3 Continuum is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. For individuals with disabilities who would like to request an accommodation, please contact our Human Resources department at [email protected] .