Appointment Call Center Agent
- Answer incoming calls which pertain to appointment requests, task a physician etc. answer telephone calls on multi-telephone system in a professional manner.
- Manages a large volume of inbound and outbound calls in a timely manner.
- Completes initial registration information of new patients following established policies and procedures.
- Updates any changes of patient's information in computer database.
- Must be able to communicate with patients courteously and calmly.
- Other duties as assigned by Manager.
- Maintains a professional relationship and positive attitude with co-workers, patients and all M.I.N.D staff.
- Strives to learn more and receptive to new challenges and opportunities.
- Displays enthusiasm toward the work and the mission of M.I.N.D.
- High School Diploma or GED.
- 1+ year experience/understanding of health insurance, appointment scheduling software and tracking.
- 1+ year call center experience.
- Travel - none
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