HVAC & Plumbing Service Manager

Moore Mechanical is a proud member of the MM Acquisitions group of HVAC and plumbing companies and stands as a leading provider of high-quality HVAC and Plumbing solutions in the picturesque West Michigan area. Operating from multiple office locations across the Lower Peninsula, we have experienced substantial growth in recent years, a trajectory we are committed to sustaining. Our diverse portfolio includes prestigious multi-million-dollar homes and high-end commercial buildings, reflecting our dedication to excellence. At Moore Mechanical, our team of devoted professionals prioritizes customer care, offering a work environment where your skills and career can flourish. We are invested in your success, providing opportunities for growth and advancement aligned with your aspirations. Proudly hosting a DOL Registered Apprenticeship Program, we support and nurture the career paths of entry-level tradespeople, embodying our commitment to fostering talent within the industry.

Our Culture:

Leaders actively guide, setting high expectations for quality work and a strong work ethic. Collaboration, mentorship, and commitment to excellence define our culture.

Our Values:

• Honesty
• Positive Attitude
• Hard Work

Why Join Us:

• Career Advancement Opportunities: Joining our team offers a dynamic environment with a clear vision for growth, providing ample opportunities for advancing your skills, knowledge, and career in alignment with your aspirations.
• DOL Registered Apprenticeship Program: Be part of a company that takes pride in its DOL Registered Apprenticeship Program, demonstrating a commitment to supporting and fostering the career paths of entry-level tradespeople, ensuring a structured and supportive learning environment for professional development.

Pay/Compensation:

Dependent on experience level

Position Overview:

The Service Manager is a non–field-based leadership role responsible for overseeing all operational, customer-facing, and business development functions of the Plumbing and HVAC Service Department. This position ensures exceptional service delivery, supports field technicians with technical guidance, drives departmental growth, and maintains strong customer and vendor relationships.

Key Responsibilities:

• Service & Technician Management
  • Oversee and support field technicians, providing technical insight and guidance on complex issues.
  • Ensure a consistently high level of service delivery across all projects.
  • Monitor service jobs to ensure timely completion and workflow efficiency.
  • Participate in staff training, professional development, and skill enhancement.
  • Maintain adherence to local and state building codes through periodic jobsite inspections (no field labor required).
  • Support performance management, including reviews, coaching, and corrective action when needed.
• Customer Care & Quality Assurance
  • Communicate directly with customers regarding proposals, quotes, concerns, and complaint resolution.
  • Maintain high levels of customer satisfaction and ensure smooth service execution.
  • Review overall project outcomes, reporting successes and identifying opportunities for improvement.
• Business Development
  • Develop and implement growth strategies to expand market presence and revenue streams.
  • Manage and maintain relationships with existing clients while actively pursuing new business opportunities.
  • Understand products, services, and company value proposition in depth to effectively align client needs.
  • Identify and map business strengths, customer needs, and opportunities for strategic advantage.
  • Conduct research on market conditions, competition, and industry trends at the local and national level.
  • Draft and review contracts to ensure compliance and alignment with company objectives.
  • Capture and track all business opportunities within the assigned market area.
  • Maintain full knowledge of competitive landscape to support strategic decision-making.
• Supplier & Subcontractor Coordination
  • Collaborate with suppliers and subcontractors to ensure the company receives optimal pricing, service quality, and support.
  • Maintain productive professional relationships to enhance overall service efficiency and value.
• Finance & Administration
  • Assist in preparing and reviewing customer invoices.
  • Ensure accuracy and completeness of billing documentation.
  • Monitor administrative workflows to ensure they support efficient and profitable service operations.
    

Performance Metrics:

• Service delivery quality and customer satisfaction
• Efficiency in project timelines and resource utilization
• Technician performance and development
• Growth of client base and retention of existing clients
• Accuracy and consistency in financial and administrative reporting
• Supplier/subcontractor performance and cost-effectiveness

Requirements:

• 5-10 years of experience in HVAC and/or Plumbing
• Valid Driver's License
• Some experience being in management and estimating is a plus
• Must be authorized to work in the US.

Benefits:

• Medical, Dental, and Vision
• 401(k)
• 401(k) / Matching
• Company Vehicle
• Fuel Card
• Health Savings Account
• Job Training
• Mental Health Benefits
• Open Door Policy
• Paid Holidays and PTO
• Promote within
• Tools Provided
• Bonus Opportunities

Job Applicant Privacy Notice (Short Form)

By applying for a position with MM Acquisitions Group, LLC ("we," "us"), you acknowledge that we will collect and use personal information about you for recruiting, hiring, and employment-related purposes. The information you provide (such as contact details, work history, education, licenses/certifications, references, and any communications with us) may be used to evaluate your application, verify your qualifications, communicate with you, manage interviews and offers, comply with legal obligations, and improve our hiring process.

We may share applicant information with service providers that help us run recruiting and hiring (for example, an applicant tracking system, interview scheduling, and—where permitted—background check, drug testing, credential verification, or similar providers). We require these providers to protect your information and use it only to provide services to us.

We retain applicant information for as long as reasonably necessary for hiring decisions, recordkeeping, compliance, and legitimate business needs. We maintain reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is 100% secure.

You may request access to or correction of your applicant information by contacting [email protected] . If you need a reasonable accommodation to apply or interview, contact (800) 504-1058 . If a background check is required for a role, you will receive any legally required notices and authorizations separately.

Full notice: