Fleet Dispatcher
Job Description
Job Description
A day-in-the-life of a Fleet Dispatcher
- Monitor dispatched calls and take action to resolve and correct service or other potential problems
- Handle driver / customer escalations in accordance with established procedures
- Provide explanations to customers and reports / document service issues
- Close service requests using company electronic dispatching system
- Accept payment from members / customers, when necessary
- Reconcile and resolve rudimentary payment issues and maintain related records and files
- Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
- Ensure proper maintenance of tow trucks, service vehicles and equipment
- Assist coworkers and less-tenured dispatchers, as necessary
- Excellent written and verbal communication
- Call center environment experience, Past experience dispatching calls
- Positive Attitude and willingness to succeed
- Work in a fast-paced environment
- MUST be a Team-player
- Excellent Problem-solving skills
- Willingness and ability to work irregular hours, weekends and/or holidays.
- Customer service experience
- Knowledge of policies and procedures (service benefits) relative to emergency road service
- Hourly Wage + Bonus
- Career Advancement
- Health Insurance; Dental/Vision
- 2 Weeks paid vacation Vacation
- Holiday Pay
- Expense Reimbursement
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