Account Manager
Job Description
Job Description
Description:
We are seeking an experienced Account Manager with a passion for horticulture, client service, and team leadership. This is an opportunity to work with discerning clients who value excellence, creativity, and long-term relationships. You’ll be the face of Great Lakes Landscape Design, ensuring our projects reflect our reputation for superior craftsmanship and attention to detail. What You’ll Do
- Manage a portfolio of landscape maintenance clients with professionalism and care.
- Conduct regular site visits to ensure exceptional quality and client satisfaction.
- Collaborate with production teams to plan and execute seasonal maintenance, enhancements, and snow operations.
- Prepare proposals for enhancements and additional services.
- Maintain proactive communication with clients and internal teams to ensure expectations are exceeded.
- Participate in weekly team meetings and stay current with best practices in the green industry.
KEY ROLES & RESPONSIBILITIES.
Client-Facing Expectations / Account Management
- Serve as the primary point of contact for both residential and commercial clients across design-build and bid-based projects.
- ·Develop and maintain long-term relationships with clients to understand and respond to their evolving needs.
- Conduct regular site visits to monitor project progress, gather feedback, and identify opportunities for enhancements or additional services.
- Proactively manage a portfolio of client properties by identifying concerns, recommending improvements, and ensuring ongoing satisfaction.
- Ensure exceptional customer service by addressing inquiries, resolving issues promptly, and building client trust.
Communication
- Follow up consistently with leads and clients to ensure alignment, clarity, and responsiveness.
- Schedule and conduct site walk-throughs, delivering quarterly property analyses and updates to clients.
- Collaborate with internal team members and departments to align efforts and maintain project momentum.
- Attend weekly sales meetings to coordinate strategy and share updates on active accounts and prospects
Snow Removal • Oversee all client relationships tied to winter snow removal services.
- Manage assigned house accounts based on geographic regions set by the Sales Manager.
- Conduct site visits for pre-season assessments and post-storm touch-ups when necessary.
- Document all site visits and conditions thoroughly for internal debriefs and handoffs to the production team.
- Maintain detailed records of each property’s existing conditions to ensure accurate service delivery.
- 3+ years of experience in the landscape or green industry.
- Strong knowledge of horticulture, plant care, and landscape maintenance standards.
- Exceptional interpersonal and communication skills.
- Highly organized, deadline-oriented, and comfortable managing multiple accounts.
- Valid Michigan driver’s license and good driving record.
Recommended Jobs
Dynamic PC Support
Job Description Job Description Company Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquart…
Cosmetologist
Job Description Job Description Benefits/Perks Competitive Hourly Pay Career Growth Opportunities Fun and Energetic Environment Discount on Products and Services Job Summary Do …
Physical Therapist (PT) PRN - Casual, Per Diem
Job Description Job Description Reward yourself with a New Career at Ovation Rehabilitation! We have a Per Diem (PRN) Physical Therapist (PT) opportunity available at our location in Grand Bla…
Production Associate
Adecco is seeking motivated and reliable Material Handlers to join our team at Tennant Company in Holland, MI. This is an immediate opening with a dynamic company where you can play a vital role in s…
AV Systems Estimator
Job Description Job Description Job Title : AV Systems Estimator Location : Wixom, MI Salary : $65,000 - $85,000 Position Type : Full time Category : AV Integration Summary …
Sales Consultant
About Us: Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27…
Accounts Receivable Coordinator
Job Description Job Description The Accounts Receivable Coordinator oversee Accounts Receivable clerk identifies and reconciles discrepancies reconciles amounts applied on account ens…
Team Member
Job Description Job Description Overview LOVE TO TALK SPORTS? Dunham’s Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham’s Bait & Tackle…
Beauty Manager
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is import…
Spin Instructor (Troy)
Job Description Job Description CycleBar is the world's first and only Premium Indoor Cycling™ franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environ…