Analyst - Payroll, Employee Care

General information

Career area

Human Resources

Work Location(s)

500 Woodward Avenue, MI

Remote?

No

Ref #

22160

Posted Date

04-16-26

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role is on a hybrid schedule in our Detroit office in office weekly with some remote days.

We’re seeking an Analyst, Payroll (Employee Care) payroll experience to support payroll processing and the audit/management of tax activities in partnership with our third-party provider. This role helps ensure payroll and tax outcomes are timely, accurate, compliant—and delivers a strong customer-service mindset that supports a positive employee experience through responsive, clear, and professional communication.

The Work Itself

• Manage and resolve ServiceNow Cases within established SLA Timelines, ensuring timely communication and a strong employee experience.
• Support tax-related process documentation and continuous improvement initiatives.
• Create and support recurring and ad-hoc payroll and payroll accounting queries.
• Research and resolve pre-conversion/historical tax issues, including audit research and response.
• Drive issue resolution by identifying root cause, recommending improvements, and supporting required system/process changes.
• Liaise with tax jurisdictions to understand issues, route to the appropriate owner, and follow through to resolution.
• Coordinate with the vendor on unemployment claims management and garnishment cases.
• Partner with the Global Payroll Accounting team to resolve tax-related reconciliation questions and issues.
• Participate in year-end planning and W-2 preparation, coordinating vendor requirements and timelines.
• Audit and support quarterly tax filings.
• Audit employee tax setup in the HRIS and validate accurate translation to withholding with the payroll vendor.
• Provide backup payroll processing coverage as needed.
• Support Workday payroll processing, including on-cycle and off-cycle payrolls/checks.

The Skills You Bring

Minimum Qualifications:

• 1 year of experience
• High School Diploma or GED equivalent

Preferred Qualifications:

• 1+ years of payroll experience in multi-company, multi-state environment, including experience supporting payroll tax activities and compliance.
• Hands-on experience with Workday Payroll (on-cycle and off-cycle).
• Experience with ADP SmartCompliance (or similar tax compliance platform).
• Strong knowledge of payroll tax setup, withholding, filings, and reconciliation practices.
• Proven ability to manage vendor relationships and coordinate across internal teams
• Strong auditing, analytical, and problem-solving skills with a focus on accuracy and follow-through.
• Strong customer service skills, including clear verbal and professional written communication.
• Ability to be cross-trained and provide backup support for payroll processing as needed.
• MS Excel, pivot tables/v-lookups highly preferred.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link:

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range : $55000 - $95000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.