At Your Service Agent

Marriott International
Detroit, MI
POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS


Education: High school diploma or G.E.D. equivalent.


Related Work Experience: No related work experience.


Supervisory Experience: No supervisory experience.


License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatmentâ„¢. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 2026-08-20

Recommended Jobs

Tax Planning Specialist

Hantz Group
Michigan

Tax Planning Specialist Hantz Group is a Michigan-based financial company that works with individuals and businesses to help them achieve their financial goals. We are a Family Office that manage…

View Details
Posted 2025-12-23

Dishwasher

Burcham Hills
East Lansing, MI

Burcham Hills is an upscale senior living retirement community located in the backyard of Michigan State University in East Lansing, MI. We currently have a vacancy for Dishwasher to work a Full Time …

View Details
Posted 2026-05-27

Nurse Case Manager II

SGS Consulting
Michigan

Job Responsibilities: ~2 years Clinical practice experience, e.g., hospital setting, alternative care setting such as home health or ambulatory care required. ~ Healthcare and/or managed care ind…

View Details
Posted 2026-04-22

Social Worker Supervisor (LMSW/LPC/LLP) - (Quick Offer)

Lancesoft INC
Taylor, MI

Job Description Job Description Position: Social Work Supervisor Work Location: Taylor, MI Type: Full Time/Permanent - Direct Hire Shifts: Days Pay Range: $35.60 - $48.17 per hour …

View Details
Posted 2026-08-08

Compounding Specialist - Full Time

Merit Manufacturing
Warren, MI

Compounding Specialist – Full Time Who We're Looking For You are relentless about details because you know want every customer to have an exceptional experience when they get our products. N…

View Details
Posted 2026-08-01

CNC Machine Operator

Steel Tool - Aerospace
Trenton, MI

Location: Trenton, MI and Taylor, MI **Company: **Steel Tool & Engineering Co. Industry: Aerospace Precision Machining & Fabrication Full-Time: Hourly **Shift: **6am-430pm, 12pm-10:30pm, 3:30p…

View Details
Posted 2026-08-19

Parts Delivery Driver Part Time 1st Shift

UP International - Iron Mountain
Iron Mountain, MI

Packer City/ UP International is looking for Parts Delivery Drivers to join our team. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to …

View Details
Posted 2025-08-28

Automotive Business Development Representative

LaFontaine Infiniti Troy
Troy, MI

Job Description AUTOMOTIVE BUSINESS DEVELOPMENT REPRESENTATIVE/ CALL CENTER REPRESENTATIVE      Are you interested in joining a growing business that is committed to family, promotes employees …

View Details
Posted 2026-08-18