MARTIN Garage Service Lead
- Customer Interaction: Greet customers courteously and listen to their vehicle concerns. Clearly explain the repair and maintenance process, providing estimates and timeframes for completion.
- Service Recommendations: Consult with technicians to determine necessary repairs and maintenance. Present recommended services and obtain customer approval before initiating work.
- Service Documentation: Accurately document customer information, vehicle details, service history, and repairs in our computerized system. Maintain organized and up-to-date records.
- Scheduling: Schedule appointments for vehicle repairs and maintenance, considering technician availability and customer preferences.
- Communication: Keep customers informed about the progress of their vehicle service. Notify them promptly of any unexpected delays or additional work needed.
- Quality Control: Inspect completed work to ensure it meets quality standards and matches customer expectations.
- Billing and Payment: Prepare and explain invoices to customers, process payments, and maintain financial records.
- Customer Satisfaction: Address and resolve customer concerns or complaints professionally and promptly. Ensure a high level of customer satisfaction throughout the service process.
- Knowledgeable to Determine Root Cause Analysis and issue Detection and Prevention
- Proven experience as an Automotive Service Writer or a related role in the automotive industry.
- Strong knowledge of automotive systems, repair procedures, and maintenance.
- On Hand Experience with Vehicles and Sub Systems
- Ability lead and Motivate Team members for task completion
- Excellent communication and interpersonal skills.
- Exceptional customer service abilities.
- Proficiency in computer software and automotive service management systems.
- Organized and detail-oriented with the ability to multitask effectively.
- Problem-solving skills and the ability to work well under pressure.
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