Insurance & Billing Specialist

About Us

We are a compassionate, faith-based, and client-centered mental health therapy practice dedicated to supporting individuals and families on their journey to wellness. Our team values empathy, professionalism, and teamwork, and we’re looking for a detail-oriented Billing Assistant to help ensure smooth financial operations so that our clinicians can focus on providing quality care.

As a small, close-knit administrative team, it’s especially important to us that anyone who joins not only brings strong skills, but also fits our collaborative and supportive culture. We work closely together, rely on clear communication, and strive to uphold the compassionate environment that defines our practice.

Position Summary

The Billing Assistant will play a crucial role in maintaining accurate billing processes and supporting the financial health of the practice. This position is ideal for someone who is organized, reliable, and has a strong attention to detail. You’ll work closely with our administrative and billing team to ensure clients’ billing and insurance matters are handled with accuracy and empathy.

Key Responsibilities

• Process client billing, including generating superbills and sending invoices.
• Verify client insurance coverage and benefits prior to appointments.
• Follow up on unpaid claims, denials, and billing discrepancies as provided by our third-party biller.
• Maintain accurate financial and client records in the practice management system.
• Communicate with clients regarding billing questions and outstanding balances with discretion and professionalism.
• Assist with monthly reporting and reconciliation of billing accounts.
• Collaborate with the administrative team to improve billing processes and ensure compliance with HIPAA and privacy regulations.
• Support the team by taking on additional administrative or billing tasks as needed to ensure smooth office operations.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Previous experience in medical or mental health billing, insurance claims, or office administration preferred.
• Familiarity with billing software and electronic health records (EHR) systems is a plus.
• Strong attention to detail and excellent organizational skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Effective communication and problem-solving skills with both clients and team members.

Benefits

• Competitive pay based on experience.
• PTO and professional development opportunities
• A supportive and collaborative work environment rooted in the strengths of our small, dedicated office team.
• Opportunity to make a meaningful impact in a client-focused mental health setting.

How to Apply

Please submit your resume and a brief cover letter detailing your relevant experience and interest in the position to [email protected].

Job Type: Part-time

Pay: From $21.00 per hour

Expected hours: 28 per week

Benefits:

• Paid time off

Education:

• High school or equivalent (Preferred)

Location:

• Grand Rapids, MI 49512 (Preferred)

Ability to Commute:

• Grand Rapids, MI 49512 (Preferred)

Work Location: In person