Production Supervisor

Store Processing Supervisor

The Salvation Army is an international movement and part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Our thrift stores play a vital role in funding our Adult Rehabilitation Centers and providing affordable shopping options to our neighbors.

Join our team in "Doing the Most Good" as a Store Processing Supervisor. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

Key Responsibilities

Production & Team Leadership

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance
• Train new team members on production expectations and processes
• Perform quality control inspections to ensure only the best products reach the sales floor
• Track and report production metrics at scheduled intervals
• Implement strategies to meet product acquisition, production, and sales goals
• Manage product rotation and inventory control processes

Operations & Quality Control

• Maintain organized workspaces and prepare for next-day production
• Support store maintenance and safety protocols
• Place and coordinate supply orders for processing needs
• Implement product control procedures to prevent shrinkage
• Monitor and control property, utility, and supply usage

Customer & Team Relations

• Seek ways to improve donor and shopper experiences
• Support management in fostering positive understanding of policies and procedures
• Communicate effectively with store management regarding operations
• Direct complaints and concerns appropriately to management

Preferred

Retail sales production and/or thrift store experience

Physical Requirements

Regular standing, walking, and manual dexterity

Ability to lift/move up to 50 pounds regularly

Occasional lifting up to 100 pounds

Capability to climb, balance, stoop, kneel, or crouch as needed

Clear vision (close and distance) with ability to adjust focus

Schedule Requirements

Flexibility to work weekends and evening hours

Available for occasional travel to various locations for work or training

Working Environment

Store environment with quiet to moderate noise level

May experience temperature fluctuations based on weather

Some exposure to dust

Extended periods of standing possible

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.