Ministry Service Representative

Job Description

Job Description

Ministry Services Representative

Full Time- Remote
Training On-Site. Grand Rapids, Mi.
Call Center Services Team

Serve Our Global Community Through Meaningful Customer Care.

Our Daily Bread Ministries is seeking a Ministry Services Representative to serve as a key point of connection between our ministry and the people we serve. In this role, you will provide product and ministry information, process orders and donations, and assist callers with questions or concerns while delivering exceptional service.

Through compassionate communication and attention to detail, you will help ensure every interaction reflects the ministry’s commitment to sharing God’s Word and serving others with excellence.

What You’ll Do:

Provide Exceptional Customer Care:

Answer incoming calls, respond to questions, and assist customers with orders, donations, or ministry information while building a friendly rapport with callers.

Process Orders and Donations:

Enter orders and process credit card payments accurately while following PCI compliance standards.

Support Ministry Engagement:

Develop strong knowledge of ministry resources, devotionals, and products to assist callers and provide helpful information.

Resolve Customer Needs:

Address concerns or complaints professionally and with care, using sound judgment to identify solutions and ensure a positive experience.

Maintain Customer Records:

Update and manage customer information within the database and collect feedback to share with leadership.

Follow Up and Support the Team:

Make follow-up or outbound calls as needed, assist with returning calls from third-party call centers, and support training of new team members when needed.

What You Bring:

Education: High school diploma or equivalent required.

Experience & Skills:

Strong customer service and interpersonal skills.

Excellent verbal communication and phone presence.

Ability to manage multiple tasks while maintaining accuracy and attention to detail.

Intermediate computer skills in Microsoft Windows; Salesforce experience preferred .

Character & Commitment:

A mature Christian faith with a passion for Bible engagement and ministry service.

Commitment to the ministry’s statement of faith and values.

A lifestyle consistent with biblical principles and a desire for continued spiritual growth.

Why Join Our Daily Bread Ministries?

Mission-Driven Work:

Support a ministry that helps millions around the world engage with God’s Word.

Christ-Centered Culture:

Serve alongside a team committed to faith, integrity, and compassion.

Meaningful Connections:

Use your communication and service skills to encourage and support people seeking spiritual resources

Your Service. His Mission.

If you are passionate about providing excellent service while helping people connect with God’s Word, we welcome your application.

Additional Notes: This position requires candidates to train for at least 3 months at our Grand Rapids office, and be able to commute monthly for Team meetings.