Customer Service Representative

Job Description

Job Description

Title: Customer Service Representative

Reports To: Associate Director of Underwriting & Risk Control

Location: East Lansing, MI

Department: Property Casualty/Workers’ Compensation

SET SEG is looking for a Customer Service Representative who is responsible for customer service and communication with members of the Property Casualty Pool and/or the Workers’ Compensation Fund. This position provides exemplary support and assistance to external clients (i.e. members) and internal team members in the areas of gathering and reconciliation of data, and other administrative duties that support the Underwriting, Risk Control, and Sales departments.

WHO WE ARE
School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers’ compensation and property/casualty services for Michigan public schools.

Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.

We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.

Our passion is delivering peace of mind to Michigan public schools, and we look for team members who are motivated by our cause. To learn more, visit:

WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.

Primary Responsibilities:

• Partner with internal departments to deliver timely, accurate, and professional customer service.
• Answer and route incoming phone calls for the Property & Casualty Pool and Workers’ Compensation Fund.
• Assist members with online portal access, claims submissions, and filling out vital forms.
• Generate quotes, endorsements, certificates, surety bonds, invoices, and review builders risk applications.
• Collect and compile applications and supporting data for underwriters, reinsurers, and other stakeholders.
• Perform administrative duties for the Property Casualty and Workers’ Compensation Department.
• Reconcile data such as property schedules, loss experience, payroll audits, and other exposures.
• Effectively communicate with external members and internal team to assist with understanding coverage and department processes.
• Assist underwriting and sales with a variety of assigned tasks during the PC/WC renewal cycle.

• Follow all departmental guidelines and best practices.
• Ensure all questions are routed to the appropriate team member.
• Assist with special projects as assigned by the Associate Director of PC/WC.
• Other duties as assigned by supervisor.

Required Qualifications:

• Associates degree or related insurance experience.
• Strong written and verbal communication skills.
• Ability to maintain a high level of accuracy in the work product.
• Excellent attention to detail and organizational skills.
• Effective time management skills.
• Ability to work both independently and as a team.
• Maintain a high level of professionalism.
• Ability to be flexible, learn on the job, and maintain a can-do attitude.

Physical Demands / Work Environment
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Punctual, regular, and consistent attendance is required.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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