Dental Receptionist

Job Description

Job Description

About Bright Side Dental:

Every time you take a new job, an important question to ask yourself is: Can I build a career within this company?

Some companies are just looking for someone to get the job done, but at Bright Side Dental, providing our team members with growth and training opportunities so that they can grow and level up, within the company, is a top focus.

We pride ourselves on teaching our team members the skills needed to succeed and flourish within the company.

We are a close knit group of 9 family practices and are constantly growing and expanding.

We are looking for a dynamic, outgoing, and friendly individual to join our dental family as a front desk/reception team member. Our receptionists are the first point of contact with our patients and play a critical role in creating a positive and welcoming first impression. Prioritizing and completing daily tasks while maintaining a positive attitude is essential to being successful in this position. Thorough training and guidance will be provided to ensure the success of our new team member.

Position Description Summary:

Receptionist attends to dental office visitors both in person and over the phone. Receptionist supplies information regarding the organization to the general public and to patients.

Essential Functions of the Position:

• Answers the telephone, screens and directs calls.
• Takes and relays messages.
• Provides information to callers.
• Pulls charts in anticipation for daily patient visits; Organizes, accesses, and files patient dental records and charts. Updates records when necessary. Files charts upon completion of dental service.
• Assists with greeting patients upon arrival, ensuring that they sign in to record their presence; checks patients in for dental services.
• Verifies if patient’s personal or insurance information has changed since the last visit.
• Enters all new patient registrations into the computer upon patient arrival.
• Notifies other staff members of the patient’s arrival.
• Direct patients to the correct treatment area within the office.
• Receives, sorts and distributes incoming mail and deliveries.
• Coordinates delivery of incoming and outgoing faxes.
• Maintains clean and tidy reception and restroom areas.
• Performs backup support to the Front Desk, Receptionist, Accounts, and Appointment Scheduler positons.
• Cross trains on other positions as needed.
• Orders office supplies and keeps inventory.
• Encourages and asks for patient referrals.
• Attends and contributes to daily huddle and staff meetings.

Knowledge, Skills and Abilities:

• Competent in administrative and clerical procedures
• Knowledge of computers and relevant software application
• Knowledge of customer service principles and practices
• Adequate keyboard skills
• Ability to communicate in a professional manner, both verbally and in writing
• Ability to represent the Practice in a professional manner
• Ability to take initiative to complete assigned tasks
• Reliable individual
• Ability to tolerate stressful situations
• Ability to multi-task
• Ability to maintain attention to detail
• An independent worker; ability to work with limited supervision
• Ability to work effectively in a team environment
• Ability to maintain a cooperative working relationship with other staff members
• Above average customer service skills; ability to tactfully handle difficult customer service situations; ability to deal courteously and effectively with a variety of people