Client Service Representative

Job Description

Job Description

Better Life Plans is seeking a compassionate and responsible Customer Excellence Team Member to help answer questions related to consumer debt and creditor lawsuits. Individuals should possess a strong attention to detail and be able to work both independently and as a team. If you are looking for a rewarding position with a great work environment, and a company where helping people on a daily basis is what we do best, then this is the place for you!

Responsibilities

• · Take incoming telephone calls from customers.
• · Make outbound calls to customers, providing updates and answering questions.
• · Respond appropriately to customer objections and questions.
• · Deliver accurate descriptions of products and/or services to customers.
• · Navigate computer systems to properly assist the customer and locate customer data or other electronic information.
• · Record each call by accurately documenting statuses and comments in the CRM.
• · Resolve problems for clients.
• · Work closely with other departments to request and provide assistance as necessary.
• · Maintain a high level of service with customers and meet performance targets.
• · Develop and maintain productive working relationships with team members.
• · Strong attention to detail is a must.

Qualifications

Required

• High School Diploma or GED.
• Communicate both verbally and in written format at a high level.
• Exhibits a passion and commitment to great customer service by consistently. delivering excellent service to every customer.
• Intermediate skills in MS Office Suite of applications, including Microsoft Word and Outlook.
• Able to multi-task and focus on several responsibilities at once.
• Strong attention to detail.
• Able to work independently with little direct supervision .
• A strong sense of accountability and executing assignments at the highest level.
• Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form.

Preferred

• 2+ years in a call center, retail, or other customer-facing role.
• Experience in FDCPA guidelines.
• Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.
• General knowledge of Microsoft Windows and Outlook.
• BILINGUAL SPEAKERS ENCOURAGED TO APPLY.

This role may be a fit for you if:

• You are ACCOUNTABLE for your own cases and need minimal supervision.
• You display TEAMWORK in doing what it takes to get the job done.
• You are ADAPTABLE to the ever-changing work environment.
• You are DRIVEN to provide the best experience for our clients.
• You bring a positive ATTITUDE to work every day.
• You truly CARE about the clients you serve.

BENEFITS

• Pension/401k Package
• Fully Remote
• Medical Insurance
• Dental and Vision Insurance
• Paid Time Off
• Paid Holidays
• Long Term and Short Team Disability
• Life Insurance
• MORE!

This is a full time role. Non-exempt.

Monday through Friday schedule

Hourly schedule: 9:00am - 5:30pm EST

Pay rate: $15.00 per hour or $16.00 per hour if Spanish Bi-lingual (speak, read, write)