Medical Assistant, Quality Support Associate

Brio living Services
Grand Rapids, MI

Join Our Team as a Quality Support Associate, Medical Assistant!

✨ Why You’ll Love Working Here

  • Career Growth & Development – Take your career to the next level with our tuition assistance programs and educational scholarships.
  • Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed $120 a year!
  • Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
  • Retirement Savings Plan – Secure your future with employer contributions.
  • Daily Pay – Get paid when YOU want!
  • Generous Paid Time Off (PTO) – Includes 6 Paid Holidays and 2 Floating Holidays.
  • Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!


🕒 Schedule: Full Time | 40 hours per week | 8am – 4:30pm

🏢 Department: Quality Department | Porter Hills Village

🎯 What You’ll Do In This Role

The Quality Support Associate is a key contributor to our Quality Department, helping to ensure compliance, training, and continuous improvement efforts. Reporting to the Director of Quality, this role partners with the Quality Improvement Specialist on critical projects such as CPR training, PAC, and EAGLE. You'll manage training records in Relias, conduct audits, administer vaccinations and TB testing, and support internal quality initiatives.

Primary Responsibilities

  • Track and manage TB and flu vaccinations for new hires and annual updates
  • Maintain onboarding logs and document training session attendance
  • Upload training and medical records (e.g., CPR, TB tests) to HRIS platforms such as ADP and Relias
  • Audit employee training records to ensure accuracy and compliance
  • Conduct quality rounds and identify opportunities for training improvements
  • Coordinate COVID-19 testing and reporting to NHSN and EMResource
  • Maintain Relias training data and class schedules
  • Conduct CPR classes and support on-site training events
  • Lead new hire “Meet and Greet” sessions
  • Assist in organizing flu and TB clinics for staff and residents
  • Provide logistical support for training and compliance projects
  • Participate in quality improvement initiatives alongside the Quality Team


✅ What You’ll Need

  • At least 1 year of Medical Assistant training
  • Minimum 1 year of experience administering vaccinations and TB tests
  • Valid driver’s license and reliable transportation for job-related travel
  • Preferred: Experience with ADP, Relias, and Point Click Care (PCC)
  • Preferred: Current CPR certification


The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position, you will receive a full job description.

Ready to Make an Impact?

At Brio Living Services, we’re looking for compassionate, dedicated individuals who are ready to contribute to a supportive and dynamic team. If this sounds like you, we’d love to have you join us!

📩 Apply today and let’s build a healthier future together!

ACCESSIBILITY SUPPORT

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at [email protected]

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state, and local laws .

Req # 10277
Posted 2025-11-18

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