Residential Electrical Manager

Are you ready for a fulfilling career as a Residential Electrical Manager? Service Professor is seeking for an experienced Electrical Manager to join our team and make a real impact!

Position Overview:

The Electrical Manager will aid in recruitment, retention and performance of Electrical technicians, crews, and the department. Day-to-day tasks would include assisting technicians by providing support, product information, after-sale project management and holding them accountable for key performance indicators. They will also address questions and complaints from customers providing exceptional customer service and support.

Position Entails:

Leadership and Team Management

• Manage staff of electrical technicians.

• Provide performance plans and feedback for assigned staff.

• Monitor attendance of staff and make appropriate recommendations.

• Assist in and/or perform all functions involving the hiring, promoting, and releasing of staff.

• Shape company culture by carrying out agreed-upon values, specifically ethics and integrity.

Technical Expertise and Troubleshooting

• Maintain high technical knowledge of electrical products.

• Perform “troubleshooting” for problems relating to electrical products.

• Stay informed of product developments, changes in local codes, and consumer preferences.

Customer and Vendor Relations

• Maintain consistent contact with customers and vendors to address any business needs.

• Assist clients with special requests and problems (supply information, resolve complaints).

• Identify trends in customer satisfaction or dissatisfaction.

Sales and Product Management

• Review proposals to ensure sold/proposed work aligns with pricing and margin objectives.

• Recommend new product additions or deletions to the Purchasing Department to meet customer demands.

• Coordinate the purchase of items to meet specific customer needs.

• Prepare special quotations.

• Gather competitive information.

• Attend sales and product review meetings.

Operations and Coordination

• Coordinate with inventory and technicians to ensure timely service and installation events.

• Attend and participate in required meetings.

• Travel as needed.

• Able to work a flexible schedule as needed.

Administrative and Recordkeeping

• Keep records as required.

• Education and training duties as required.

• Attend and participate in required meetings.

• Other duties/responsibilities as assigned by a supervisor.

Licensing and Compliance

• Able to obtain and maintain trade licenses.

Required Experience and Qualifications

• Previous experience in Electrical or equivalent required.

• Fluent in English (reading/writing).

• Possess a valid driver’s license with a solid driving record and can obtain a chauffeur’s license.

• Able to pass a DOT physical/drug screen and background check.

Technical and Professional Skills

• Intermediate user of the Microsoft Office suite; advanced user preferred. Service Titan experience a plus.

• Strong planning, organization, and time management skills.

• High degree of confidentiality.

• Analyze and solve problems effectively.

• Ability to learn Company business systems.

Leadership and Interpersonal Skills

• Strong team leadership skills, interpersonal, and motivational skills; the ability to inspire both personal and professional growth in team members.

• Professionally communicate and interact with exceptional written, oral, and verbal skills.

• Highly motivated, flexible, and positive attitude.

• Perform in a fast-paced environment.

• Work independently and with teams.

Physical and Practical Requirements

• Capable of working in confined spaces and able to bend, lift, carry, stoop, crawl, sit, stand, drive, reach above, walk, push, pull, perform fine manipulation, and use hands frequently throughout the shift.

• Maintain strong attendance.

Cultural and Company Alignment

• Shape company culture by carrying out agreed-upon values, specifically ethics and integrity.

Pay:

• Base compensation range $85k to $110k plus bonus - base rate will be determined based on candidate's experience

Why Service Professor?

• Aggressive base salary w/ additional incentives and bonuses

• Benefit eligible day one - medical, vision, and dental!

• Employer provided $30k life insurance policy

• 401K with a Company Match

• Parental and Bereavement Leave

• Employer Sponsored short- and long-term disability

• Paid holidays, a floating holiday and PTO

About Service Professor:

With a rich local history spanning nearly four decades, Service Professor has evolved into one of West Michigan's most trusted home service repair companies. From our humble beginnings as a small electrical company in Greenville, Michigan, we've grown to serve over 15,000 residential and commercial customers across seven counties. Our commitment to exemplary service, integrity, and transparency has earned us numerous awards and accolades, including recognition as one of West Michigan's 101 Best & Brightest Companies to Work For.

Join Our Team:

If you're seeking a company where your work is valued, where you're treated like family, and where there's ample opportunity for career growth, Service Professor is the place for you. Apply now and become part of a team dedicated to providing exceptional service and building lasting relationships with our customers.

Don't miss this opportunity to join a winning team! Apply now and start your journey with Service Professor.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.