Servicing - Transfer Analyst

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

• Coordinate the onboarding or offboarding of mortgage loan portfolios.
• Review and reconcile loan-level data, documents, and servicing history between transferring and receiving parties.
• Serve as a point of contact between internal stakeholders, counterparties, and third-party vendors.
• Analyze loan data files (e.g., Loan Servicing Transfer files such as Loan Setup, Transaction History, ARM Data, etc.).
• Ensure accuracy and completeness of critical fields such as payment history, escrow balances, taxes, insurance, and investor codes.
• Identify and resolve discrepancies or data mismatches prior to and after transfer.
• Ensure servicing transfers adhere to regulatory requirements (e.g., RESPA, CFPB) and investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA).
• Prepare internal and external reports related to transfer status, performance metrics, and exception tracking.
• Maintain audit trails and documentation for all transfer activities.
• Work closely with IT, Compliance, Loan Administration, Escrow, and Customer Service teams to ensure seamless transfer processes.
• Support borrower communication efforts related to servicing transfer notices and key servicing changes.
• Investigate and resolve post-transfer issues such as misapplied payments, missing documents, or escrow inaccuracies.
• Log and escalate recurring issues to improve process efficiency and prevent future errors.

Qualifications

Must-Have Qualifications:

• Strong analytical and problem-solving abilities.
• Excellent attention to detail and data accuracy.
• Proficient in Microsoft Excel and data manipulation tools.
• Effective verbal and written communication skills.
• Ability to manage multiple tasks under tight deadlines.

Nice To Have Qualifications:

• Bachelor’s degree in Finance, Business Administration, or related field (or equivalent experience).
• 2+ years of experience in mortgage servicing, loan boarding, or data reconciliation.
• Experience with servicing transfers involving GSEs (Fannie Mae, Freddie Mac) or GNMA.
• Understanding of RESPA, CFPB regulations, and other industry servicing requirements.
• Prior exposure to data mapping or scripting tools (e.g., SQL, Access, or Python) is a plus.
• Familiarity with MSP (Black Knight), FiServ, or other mortgage servicing platforms preferred