Quality Customer Technical Service Representative
Job Classification: Hourly/Salary, Full-time
Supervisor: Quality Manager
Job Responsibility Summary: Voice of customers and processors. Staying involved with necessary improvements of overall COPQ metrics.
Position Requirements:
· Must have valid driver’s license and reliable transportation.
· Preferred Metallurgical degree.
· Minimum 2 years working with flat roll sheet or coil.
· Minimum 6 months interacting with suppliers or customers.
· Preferred knowledge of exposed inspection techniques.
· Must be well spoken and able to work with all departments to implement change.
· Must be able to work in a fast pace environment as well as multi-task.
· Must be organized and capable of retaining records.
· Ability to use measurement tools.
· Must have Microsoft Office experience.
· Ford Q1 ERMA system
· Knowledge of steel making, processing, stamping, and welding.
Job Duties Include, but not limited to:
· Interaction with customers in resolution of non-conformances, continuous improvement, new business opportunities.
· Interaction with plant, suppliers, and processers in material dispositions and corrective actions.
· Drive root cause investigation and PCA implementations.
· Disposition of held material.
· Assisting with internal/external containments when necessary.
· Write Customer and Vendor Claims
· Acknowledge customer concern by the end of the day.
· Communicate with the team if you are working on a claim so we are not working on the same one.
· Spec Approval
· Claims that need to be entered into customer portals.
· Assist in Manufacturing Audits.
· Disposition of hold and rework materials daily.
· Review scrap reports daily.
· Monitor and manage customer and vendor claims
· Feed forward map dispositions
· Visit customers multiple times a week / rework material onsite.
· Any assignments given by Quality Manager / Director of Quality.
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