Quality Customer Technical Service Representative

Job Classification: Hourly/Salary, Full-time

Supervisor: Quality Manager

Job Responsibility Summary: Voice of customers and processors. Staying involved with necessary improvements of overall COPQ metrics.

Position Requirements:

· Must have valid driver’s license and reliable transportation.

· Preferred Metallurgical degree.

· Minimum 2 years working with flat roll sheet or coil.

· Minimum 6 months interacting with suppliers or customers.

· Preferred knowledge of exposed inspection techniques.

· Must be well spoken and able to work with all departments to implement change.

· Must be able to work in a fast pace environment as well as multi-task.

· Must be organized and capable of retaining records.

· Ability to use measurement tools.

· Must have Microsoft Office experience.

· Ford Q1 ERMA system

· Knowledge of steel making, processing, stamping, and welding.

Job Duties Include, but not limited to:

· Interaction with customers in resolution of non-conformances, continuous improvement, new business opportunities.

· Interaction with plant, suppliers, and processers in material dispositions and corrective actions.

· Drive root cause investigation and PCA implementations.

· Disposition of held material.

· Assisting with internal/external containments when necessary.

· Write Customer and Vendor Claims

· Acknowledge customer concern by the end of the day.

· Communicate with the team if you are working on a claim so we are not working on the same one.

· Spec Approval

· Claims that need to be entered into customer portals.

· Assist in Manufacturing Audits.

· Disposition of hold and rework materials daily.

· Review scrap reports daily.

· Monitor and manage customer and vendor claims

· Feed forward map dispositions

· Visit customers multiple times a week / rework material onsite.

· Any assignments given by Quality Manager / Director of Quality.