Assistant Manager, MobileService+ Strategy

Description

MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer.

The Role

The MobileService+ Strategy team is responsible for shaping how the program grows, scales, and delivers value for dealers and customers. This role leads strategic analysis, develops business cases, and translates opportunities into actionable plans across dealer operations, customer experience, and program growth. The ideal candidate brings strong business judgment, thrives in ambiguity, and can influence cross-functional partners to move priorities forward.

What You’ll Do

Build business cases and recommendations for MobileService+ growth, including impact on dealer adoption, customer experience, retention, revenue, operational efficiency, and program scale.

Partner across OnStar, Fleet, Customer Care and Aftersales, Warranty, field teams, and other stakeholders to align priorities and advance strategic initiatives.

Define requirements, assumptions, and operating models for new capabilities, dealer offerings, and third-party integrations.

Translate strategy into implementation plans by clarifying ownership, sequencing work, and coordinating cross-functional execution.

Develop executive-ready presentations, decision materials, and business updates for leadership reviews and planning discussions.

Synthesize market, dealer, and program insights to identify opportunities to improve adoption, scalability, and overall program effectiveness.

Support launch and growth planning for new vehicle and kit strategies, including dealer-facing messaging, ordering approach, and operational assumptions.

Resolve strategic issues that affect dealer experience or program credibility by evaluating facts, clarifying commitments, and recommending a path forward.

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in business, marketing, strategy, operations, or related field.

5+ years of experience in strategy, program management, field operations, automotive service, dealer operations, or related business functions.

Strong analytical and problem-solving skills, including the ability to structure complex business questions and convert analysis into clear recommendations.

Strong communication and stakeholder management skills, with the ability to influence across organizations without direct authority.

Ability to create clear executive-ready presentations, summaries, and recommendation materials.

Strong organizational skills and the ability to manage multiple priorities at the same time.

What Can Give You a Competitive Advantage (Preferred Qualifications)

Familiarity with GM dealer processes, field operations, and the MobileService+ program structure.

Experience with business cases, pilot programs, or new product and service launches.

Comfort working with dealer performance, customer experience, subscription, or service operations data

#LI-LK1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

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