Assoc. TSE - Core

Job Overview

As an Associate Technical Support (TSE), you will have the extraordinary opportunity to combine creative problem-solving, provide an extraordinary customer experience, and apply technical skills in one role! As a member of our 24x7 Customer Support team, you will provide a service experience second to none as you help our customers address their problems head-on and crush any technical obstacles in their path. You will be supported by our internal best-in-class team, receiving ample training and development opportunities to help get you up and running and ready for primetime.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.?Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.?As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

• Address and resolve customer concerns and problems promptly and with a positive demeanor.

• Interact with customers through various channels, including phone, chat, and email, to establish and resolve concerns and issues.

• Tackle customer issues using remote desktop software.

• Document all events and interactions in Salesforce by creating, tracking, and closing cases when issues are resolved.

• Learn iCIMS' platform and ancillary products and provide accurate information about them to our customers.

Qualifications

• 1+ years of work experience in a customer service role.

• Ability to be flexible in work schedule, including nights and weekends.

• Good solid understanding of Windows/Mac OS and its components.

• Strong customer relations skills and social skills (verbal and written).

• Ability to demonstrative consultative and controlled interactions with customers.

• Ability to multi-tasking in a fast-paced work environment.

Preferred

• BA/BS, AA, or equivalent in Technology and/or related fields.

• Strong understanding of web-browser-based technologies.

• Experience with HRIS, CRM, and/or ATS.

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [email protected].

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated base pay range for this position is $50,000-$55,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: