Call Center Customer Service Representative

Now Hiring: Customer Service Representative (Call Center)

Location: Plymouth Oaks Boulevard, Plymouth, MI 48170

Pay Rate: $21.00 per hour

Employment Type: Full-Time | Long-Term Permanent

About the Role

We are looking for a customer-focused and detail-oriented Customer Service Representative to join a high-volume call center team. This role is ideal for professionals who thrive in fast-paced environments, take pride in accuracy, and enjoy helping customers by phone.

You will handle inbound calls and some follow-up calls while navigating multiple systems to provide accurate information and outstanding service.

Key Responsibilities

• Handle high-volume inbound calls , with some outbound follow-up calls
• Answer questions related to prior authorizations , general inquiries, and confidential information
• Deliver excellent customer service with empathy, professionalism, and attention to detail
• Accurately document and update customer information across multiple systems
• Utilize several programs simultaneously to track interactions and update customers
• Meet daily performance standards, including quality and accuracy metrics
• Manage 50–100 calls per day , depending on call complexity

✅ Required Skills & Qualifications

• At least 1 year of high-volume call center experience within the last 2–3 years
• Demonstrated job stability with a minimum of 1 year tenure in prior roles
• Typing speed of 30 words per minute (WPM) or higher
• Strong computer skills and ability to work across multiple systems
• High attention to detail and commitment to accuracy
• Ability to handle confidential information responsibly

Schedule & Availability

• Must be available 7 days a week between 5:00 AM – 10:00 PM
• You will be assigned a set schedule within these hours
• Shift bids are available, allowing you to bid on preferred shifts (not guaranteed; based on business needs)
• Expected to work 40 hours per week

Training Details

• Monday–Friday, 8:00 AM – 4:30 PM
• 4 weeks of paid training
• Training schedule is fixed and attendance is required

Pay & Benefits

• Pay Rate: $21.00/hour
• Benefits:
  • Benefits provided through TEKsystems during the first 6 months
  • After 6 months, benefits transition to MedImpact
  • Both benefit packages include Health, Dental, Vision, 401(k), and more

❓ Frequently Asked Questions (FAQ)

Is this job temporary?

No. This is a long-term, permanent position .

Does this position come with benefits?

Yes. You will receive full benefits through TEKsystems for the first 6 months. After 6 months, benefits transfer to MedImpact. Both offer Health, Dental, Vision, 401(k), and additional benefits.

Is the schedule flexible?

You will receive a set schedule within the required availability window. Shift bidding is offered but not guaranteed.

Why Join This Team?

• Stable, long-term opportunity
• Competitive hourly pay
• Full benefits package
• Structured training and clear expectations
• Supportive call center environment
• Opportunity for growth and advancement

Apply today to begin a rewarding career in customer service!

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Apr 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.