Regional Parts Phone Representative

Job Description

Job Description

Description:

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose:

The Regional Parts Phone Representative is the go-to person for our customers, handling inbound calls to help them find the right parts, generate parts sales and ensure they have a positive experience. We're looking for someone who embodies hard work, customer focus, team collaboration, adaptability, and responsibility.

Essential Duties and Responsibilities:

Honor Commitments:

• Answer customer calls with dedication and determination, striving to meet their needs and exceed their expectations.
• Record customer information accurately in our systems, ensuring that all details are captured for future reference and follow-up.
• Create Positive Experiences:
• Deliver friendly and efficient service, helping customers with parts selection and providing information on products and services to enhance their experience.
• Provide price quotes, inform customers about specials, and keep them updated on the status of their orders.

Foster Lifelong Learning:

• Continuously update personal knowledge of products and customer service techniques, contributing to the team's overall skill enhancement.
• Engage in all assigned learning modules: Demonstrating a commitment to personal and professional development, embracing opportunities to expand knowledge and skills.

Exhibit Pioneering Spirit:

• Work closely with fellow team members to tackle customer inquiries and find solutions together, fostering a supportive and cohesive work environment.

Demonstrate Good Stewardship:

• Maintain accurate records and manage resources wisely to ensure optimal service delivery and data integrity, which includes detailed tracking in the purchase order system.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• High School Diploma, college degree preferred.
• Required 10 years of parts counter experience
• Strong understanding of basic truck systems
• The ability to use business systems for daily tasks.
• Exceptional communication skills, both over the phone and in writing.
• Proven customer service skills with a high degree of attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Proficient in computer use, especially Google Applications.
• Strong organizational and time management skills.
• Dependable, with reliable attendance and the ability to work with minimal supervision.

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.