Client Care Coordinator

Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain’s Detroit Business honoring her exceptional contributions to the health and well-being of our community.

Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect.


Our Core Values: CCH is guided by a set of values in fulfilling our mission.

• An environment that supports health and recovery.
• Person centered principles in the delivery of care.
• An environment characterized by cultural sensitivity, integrity, teamwork and trust.
• A commitment to service excellence and continuous quality improvement.
• Persons served take both an active part in their treatment and the organization.
• An atmosphere of welcoming and accessibility to people seeking our services that assures “no wrong door.”

You Get:

• 14 Paid Holidays Annually.
• 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary).
• Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability.
• Company-Paid Life Insurance.
• Retirement Savings 403(b).
• Tuition Reimbursement.
• Continuing Education Allowance

GENERAL DESCRIPTION:

The Client Care Coordinator for the Central City Health (CCH) Supportive Housing Program plays a key role within the Housing Department by coordinating housing and behavioral health service connections for individuals enrolled in supportive housing programs. This position is responsible for facilitating client intakes, conducting eligibility screenings and psychosocial assessments, entering and maintaining accurate data in both the HMIS and EHR systems, and ensuring engagement with services aligned to members’ needs. The Client Care Coordinator also provides field-based support at Project-Based Voucher (PBV) housing sites and contributes to care coordination, compliance, and grant-related documentation responsible for the accurate and timely completion of all initial certifications, annual recertifications, interim recertifications, and unit transfers in accordance with U.S. Department of Housing and Urban Development (HUD) regulations and program guidelines. This position plays a critical role in ensuring housing assistance is administered fairly, accurately, and in compliance with federal and organizational standards.

RESPONSIBILITIES:

• Conduct initial screenings and psychosocial assessments to determine eligibility for housing and behavioral health services.
• Facilitate enrollment and documentation processes in accordance with program and funder requirements.
• Provide field-based support and clinical case management to engage clients in housing stabilization and behavioral health services.
• Assist clients in navigating systems of care and accessing services such as therapy, primary care, supported employment, and recovery supports.
• Maintain regular contact with clients through in-person and remote check-ins.
• Complete and update client records in HMIS and EHR systems in a timely and accurate manner.
• Document all clinical and case management interactions in accordance with agency, licensing, and compliance standards.
• Track service connections, eligibility documents, and follow-ups.
• Serve as a point of contact at PBV housing sites to provide support, resolve issues, and collaborate with property management.
• Conduct regular visits to housing sites to provide on-site care coordination and follow-up.
• Assist in ensuring documentation and service requirements are met for grant compliance and revenue capture.
• Support audit preparation and participate in quality improvement efforts related to housing programs.
• Coordinate with the billing, finance, and quality teams to ensure alignment with documentation and reporting standards.
• Uphold fair housing laws and CCH Supportive Housing Program’s non-discrimination policies.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

• Master’s degree in Social Work (MSW) required; must hold current Michigan LMSW licensure.
• Current Michigan Chauffeur’s Driver’s License required; Candidates who do not have a chauffeur's license, may still apply but must acquire a chauffeur’s license within 30 days of employment. Demonstrated ability to adhere to State of Michigan driving laws, evidenced by maintaining an insurable driving record in accordance with CCH commercial auto insurance carrier required.

SKILLS:

• 2 years of experience in housing services, behavioral health, or case management preferred.
• Basic Life Support (BLS) certification required.
• Familiarity with HMIS (Homeless Management Information System) and Electronic Health Records (EHR) preferred.
• Strong knowledge of housing systems, behavioral health services, and community resources.
• Excellent communication, organizational, and documentation skills.
• Ability to work independently in the field and as part of a multidisciplinary team.
• Must have a valid driver’s license and reliable transportation.
• Ability to work independently, maintain confidentiality, and exercise sound judgment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

“This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. Central City Health is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law. At Central City Health the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Central City Health prefers that employees are fully vaccinated against COVID-19; however, it is not required.”

Central City Health will be recognized in the community as a premier provider of accessible comprehensive behavioral and physical health care, substance abuse services, and housing opportunities that lead consumers toward self-sustainability. Our mission is to achieve wellness in the community by providing an array of primary and behavioral health care, housing and substance abuse services with dignity and respect.Vision