Product Warranty Analyst
American Battery Solutions Inc.
Michigan
Job Summary: The Product Warranty Analyst oversees warranty processes, claims, and daily warranty operations, ensuring compliance and established policies and procedures. They exercise independent judgment in analyzing warranty claims and data to verify accuracy and validity and manage warranty database to maintain precise and comprehensive records. Responsibilities:
- Develop and implement strategies for the Customer Product Warranty process, ensuring alignment with company policies and regulatory requirements.
- Exercise independent judgment in identifying areas for improvement and making recommendations to enhance the efficiency and effectiveness of warranty operations.
- Help define and utilize methods, processes, and tools to deliver accurate information on time, withing the department budget efforts.
- Enhance product reliability by analyzing failure data, identifying root causes, and implementing corrective actions.
- Identify and develop preventative measures to reduce incident / problem re-occurrence.
- Develop processes and tools to maximize the effectiveness of failure-mode part analysis and minimize part analysis time.
- Work with cross-functional teams to address and resolve technical and commercial warranty issues.
- Analyze data and develop reporting methodologies to provide the organization with meaningful tools that drive product improvement.
- Develop tools and processes with assistance to ensure clear and accurate reporting of internal and external warranty status and appropriate activities.
- Create warranty-related policies, procedures, work instructions, and promote application within the NA/SA warranty team.
- Adhere to federal and state regulations.
- Adhere to all company policies, processes, and procedures.
- Performs other duties as requested, directed, or assigned.
- Predictable and reliable attendance.
- Bachelor’s degree in Engineering, Business, Automotive Business/Administration, Finance or Management.
- Minimum of four (4) years of automotive and/or manufacturing warranty experience.
- Knowledge of industry terminology, standard processes and practices, OEM warranty systems, understanding of electrical/technical systems, and the ability to learn warranty specification.
- Effective decision making and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Excellent interpersonal and communication skills, both written and verbal.
- Experience using customer service software, databases, and tools.
- Working knowledge of Microsoft Office Applications and SalesForce software.
- A deep commitment to delivering excellent customer experiences and ensuring customer satisfaction.
- Ability to gather customer feedback and use it to improve service quality.
- Highly organized and detail oriented.
- Flexibility to adapt to changing customer needs and business demands.
- Willingness to work in a fast-paced environment.
- Effective communication with both customers and internal teams, including senior management.
- Assertive, and not afraid to share their opinion.
- Focuses on Quality: Drives work results with a quality focus on actions and results.
- Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeking input from others, and identifies connections and/or root causes of problems
- Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results.
- Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition.
- Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before.
- Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives.
- Communications: Exchanges thoughts, feelings, and information effectively.
- Prolonged periods sitting at a desk and working on a computer.
- Constantly operates a computer and other office equipment.
- Ability to adjust focus, especially due to concentration on a computer screen.
- May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/below knee level or reach overhead.
- The person in this position needs to occasionally move about in industrial environments, and on uneven terrain.
- The noise level in the work environment can be moderately loud.
- Must be able to manipulate equipment for calibration and modification.
- Prolonged periods of operating equipment.
- Paid time off includes 4 weeks, 15 holidays, and parental leave.
- 100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
- Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
- Voluntary benefits offerings.
- Tuition assistance.
- Employee Referral Program.
- Employee development and career growth opportunities.
Posted 2025-09-11
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