Customer Service Specialist

Job Description

Job Description

We’re seeking a dedicated Customer Service Specialist to join our team.The customer service specialist is responsible for handling inbound and outbound calls, resolving customer inquiries, and maintaining detailed records of interactions. The role involves providing exceptional service, meeting performance metrics, and ensuring customer satisfaction. Effective demonstration of productive time management, courteous customer service, and professional communication skills.

Key Responsibilities

• Handle inbound and outbound customer calls

• Actively listen to customer concerns and provide solutions

• Maintain detailed records of all interactions

• Respond promptly and professionally to inquiries

• Maintain a strong knowledge of company products and services

• Exhibit a positive, adaptable, and resourceful attitude

• Build strong, long-term customer relationships

Position Requirements

• High School Diploma or GED required

• Excellent communication and interpersonal skills

• Computer literacy for data entry and task management

• Self-motivated and comfortable working independently
  Team-oriented with a strong work ethic

• Prior food processing or bakery experience is a plus

• Experience using Excel

Compensation & Benefits

• Highly competitive hourly wage

• Fully paid healthcare, dental, vision, and life insurance

• Paid holidays (7), vacation, and 6 personal days

401(k) with company match
Occasional Saturdays (8:00 AM – 12:00 PM) at overtime pay

Be part of a company with heart, history, and a commitment to your future.
Apply now and start building your career with us.

We are one of the largest wholesale baking companies in the region and have been in business for over 70 years.

Company Description

We are one of the largest wholesale baking companies in the region and have been in business for over 70 years.