Medical Receptionist

Job Description

Job Description

We are looking for a Medical Receptionist to support patient registration and front-desk operations in Grand Rapids, Michigan. This Long-term Contract opportunity is ideal for someone who brings professionalism, compassion, and strong attention to detail to every patient interaction. In this role, you will help create an efficient arrival experience by managing registration, verifying coverage, collecting payments, and coordinating appointments in a busy healthcare setting.

Responsibilities:
• Welcome patients and visitors, provide clear direction, and create a positive first impression at the front desk.
• Enter and update demographic, insurance, and medical information accurately within patient records while maintaining confidentiality.
• Complete registration activities for incoming patients and confirm that all required documentation is current and accurate.
• Collect copays and other patient payments, issue receipts, and maintain organized handling of financial transactions.
• Review insurance eligibility and benefits, including deductibles and out-of-pocket amounts, before or during the visit.
• Communicate with insurance carriers to confirm coverage details and resolve billing or eligibility discrepancies in a timely manner.
• Schedule appointments, manage calendar changes, and coordinate with clinical teams to accommodate urgent patient needs.
• Respond to questions or concerns from patients and families with professionalism, empathy, and a service-focused approach.
• Perform administrative support tasks such as scanning, filing, and data entry to keep front-desk operations efficient and organized.• High school diploma or equivalent required; additional education in healthcare administration is preferred.
• Previous experience in patient registration, medical reception, healthcare administration, or a similar front-desk environment is preferred.
• Strong customer service and interpersonal skills with the ability to communicate effectively with patients, families, and staff.
• Working knowledge of insurance verification, copay collection, and patient registration procedures.
• Comfortable using computer systems, electronic health records, and billing or scheduling software.
• High level of accuracy, organization, and attention to detail when managing patient information and records.
• Ability to protect confidential information and follow privacy and compliance standards.
• Capable of handling a fast-paced environment, solving routine issues independently, and staying composed under pressure.