SVS Vision - District Manager

Job Description

Job Description

POSITION SUMMARY:

Responsible for the overall sales, profit, and service performance of multiple stores in a geographic region. Develop and execute strategies consistent with corporate direction to drive business. Manage and is accountable for the effective operation of the district’s stores including staffing, training, policy and procedure adherence, compliance, optometric relations, and patient/customer experience. Build a strong team with a succession plan for growth and development.

DUTIES AND RESPONSIBILITIES:

DRIVE BUSINESS & DELIVER RESULTS

• Work individually and cross functionally to develop and execute merchandise, operational, and customer service strategies to deliver planned sales, gross margin and EBITDA results
• Execute quality store visits to validate patient/customer service standards are consistently delivered
• Observe and review individual optician performance during visits and provide appropriate feedback and coaching
• Establish and monitor store operations guidelines (i.e., appointment monitoring, daily system balancing, government, and state regulations)
• Ensure operational exceptions are addressed and resolved
• Facilitate ongoing process improvement
• Stay up to date on competition within the geographic region

FINANCIAL ACUMEN

• Oversee financial operations of district by driving sales and managing expenses to plan
• Identify exceptions and put appropriate action plans in place for resolution
• Assist in accurate budget submission

COMPLIANCE

• Ensure stores follow applicable Federal and State laws including HIPAA, Fraud, Waste and Abuse, and Federally and State funded vision plan regulations
• Ensure all applicable Optometric and Optician laws are followed
• Ensure stores adhere to all company safety standards, policies, and procedures
• Ensure Retail Office Managers adhere to the collective bargaining agreements

LEADERSHIP

• Oversee onboarding for new Retail Office Managers and Optometrists; ensure training and onboarding is completed effectively for all teammates
• Provide realistic parameters that allow teams to make decisions with accountability
• Is accessible to teams and the rest of the organization
• Provide proactive communication to stores and corporate partners
• Resolve customer concerns promptly and positively
• Work closely with Human Resources to develop and implement solutions related to staffing, recruiting, performance management, and employee relations
• Oversee Retail Office Assistant Manager training program to develop bench strength within the district
• Regularly evaluate optometrist, manager, and optician talent for current and future bench strength

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

• Bachelor’s degree in relevant business field or equivalent work experience
• 5+ years of multi-unit retail management experience
• Optical Manager leadership experience preferred
• Proven ability to lead, coach, and build teammate relationships in an environment of fast change; must be able to direct, and motivate a diverse teammate population
• Strong planning, analysis, and organizational skills
• Able to work collaboratively in a matrix environment
• Ability to understand and leverage performance metrics in a retail environment
• Strong problem-solving skills to identify problems and develop solutions
• Strong verbal and written communication and interpersonal skills
• Strong multi-tasking skills
• Able to thrive within a fast-paced environment
• Proficiency in Microsoft Office Suite of programs
• Valid Driver’s License

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Able to read and write at a high school graduate level
• Able to lift 10 to 20 pounds
• Able to view/read computer screen for extended periods of time
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development
• Ability to travel at least 50% of the time

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.