Property and Casualty CSR Representative

Randstad Technologies
Ann Arbor, MI

As a member of the Customer Service Center team, you will be responsible for creating an outstanding service experience for both independent insurance agents and their customers (insureds). This is a consultative role focused on customer education, resolution of complex inquiries, and the recommendation/offering of personal lines Property & Casualty (P&C) products to ensure complete customer protection.

salary: $24.99 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Key Responsibilities and Duties

  • Handle all calls, making appropriate decisions and taking action with minimal assistance.
  • Counsel, educate, and provide accurate insurance advice, researching and resolving problems for customers and agents.
  • Effectively resolve escalated and/or complicated customer concerns related to policy and billing issues.
  • Process policy change, policy issuance, and policy payment plan changes online, received through various channels, within specified guidelines.
Qualifications and Requirements

  • Active Property and Casualty License or PL (Personal Lines) Producer License is REQUIRED .
  • 2+ years of experience in a Personal Lines and/or P&C industry role
  • Hardwired Ethernet connection speeds of 10 mbps upload and 50 mbps download are required for remote work
Schedule:  Monday through Friday (7:00 AM to 9:30 PM Eastern time) and a rotating Saturday (9:00 AM to 5:00 PM)

Compensation & Benefits

We believe in rewarding dedication with stability and growth.

  • Compensation: Starting pay rate of $25.00/hour during the initial period, with a conversion salary target of up to $53,000 upon permanent hire (typically within 4–6 months).
  • Flexible Work: Hybrid schedules (Tue–Thu in-office preferred) or 100% remote options available.
  • Wellness & Security: Comprehensive medical, dental, and vision insurance, plus a 401(k) plan.
  • Growth Support: Robust on-the-job training, ongoing mentorship, and a clear path to permanent career placement.

SkillsInsuranceAvayaCustomer ServiceCall Center SupportProperty and CasualtyCRMMicrosoft Excel
QualificationsYears of experience: 2 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Posted 2026-03-03

Recommended Jobs

Thermal Management Engineer

Moseley Technical Services, Inc.
Sterling Heights, MI

Check out this new opportunity! Mechanical & Thermal Design Engineer Sterling Heights, MI $37.13-$39.99/Hour Ability to Obtain a Secret Clearance Responsible for the mechanical and thermal design, i…

View Details
Posted 2026-03-03

Principal Partner Executive, Strategic Sales - F500 - OEM

T-Mobile
Livonia, MI

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package…

View Details
Posted 2026-02-23

Territory Manager

Fraza / Vitan Equipment
Grand Rapids, MI

Get To Know Us: Fraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and the East Coast. Our team uses innovative equipment and pr…

View Details
Posted 2026-01-21

Registered Nurse Pre op/ PACU Ambulatory Surgery Center

McLaren Health Care
Clinton Township, MI

Department: Ambulatory Surgery Center Scheduled Bi-Weekly Hours: 0 Daily Work Times: 7:00 a.m. to 3:30 p.m. Position Summary: Provides safe, quality patient care in the Preop, Recovery or …

View Details
Posted 2026-02-12

Travel Registered Nurse LTC Job

Saint Ignace, MI

Job Overview TLC Nursing Associates, Inc. is seeking an experienced Registered Nurse (RN) – Long-Term Care (LTC) for travel assignments . This role involves providing compassionate and skille…

View Details
Posted 2026-02-10

Principal Data Center Commissioning Engineer I

Oracle
Lansing, MI

Job Description Supports the commissioning of multiple projects and other design and engineering initiatives, ensuring alignment with business objectives and industry standards. Builds relation…

View Details
Posted 2026-03-03

Daily Substitute Teacher

Delta-T Group Inc.
Dearborn Heights, MI

Location: Dearborn Heights, MI 48127 Date Posted: 01/31/2026 Category: Education K12 Education: College Incomplete Our Client is seeking daily subs in the Detroit and Metro areas to provide …

View Details
Posted 2026-01-31

Shift Manager-Lansing

McDonald's
Grand Ledge, MI

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. Description: McDonald's Works for Me. I'm going places. I wa…

View Details
Posted 2026-02-10

Part Time Medication Technician

Appledorn Assisted Living Center South
Holland, MI

2nd shift & 3rd shift Scope and Purpose for Medication Technician: Responsibility for accurate and timely delivery of medications and treatments to residents, in keeping with the physician orders.…

View Details
Posted 2025-08-28

Machine Operator - Food Manufacturing

EW Grobbel
Detroit, MI

Machine Operator - Food Manufacturing Shift: 1st Shift, 6:00 AM - 3:00 PM Shift: 2nd Shift, 2:30 PM - 11:30 PM Pay Range: $24.00 - $30.00 Hourly At EW Grobbel, we have been proudly delive…

View Details
Posted 2026-01-19