DIRECTOR / CLINICAL SERVICES

DIRECTOR / CLINICAL SERVICES

Position Number: S-3671

Position Summary:

The director of clinical services plays a key leadership role in the growth of the College of Medicine ( CMED ) by overseeing the daily support needs at CMED’s on campus clinical sites. Reporting to the dean of the college of medicine, the director will serve as a principal on-site liaison between clinical providers and staff and CMED leadership, handling various areas of responsibility.

Required Qualifications:

Bachelor’s degree, preferably in health care administration, public health, or business administration.
Two years of experience in health care operations.
Two years of supervisory experience.
Demonstrated understanding of clinical management metrics and reporting.
Strong healthcare management skills.
Demonstrated financial management skills.
Demonstrated ability to work in a complex health care environment.
Demonstrated ability to problem-solve and develop creative solutions to challenging problems.
Demonstrated team-oriented leadership style.
Demonstrated positive interpersonal, written, and verbal communication skills.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Preferred Qualifications:

Master’s degree, preferably in health care administration, public health, or business administration.
Experience in business planning.
Experience in non-healthcare related strategic planning in academic medicine.
Experience with electronic medical records systems.
Knowledge of the local health care setting.

Duties & Responsibilities:

Oversees the administrative and financial operations of the College of Medicine’s clinical operations.
Supervises the office professionals, clinical support staff, and the coordinator of revenue cycle services, and has operational oversite of the providers within the Mt. Pleasant clinical locations. This supervision includes all registration, clinical operations, performance reviews, disciplinary actions, professional development, and certification/license verification functions.
Develops and executes administrative policies and procedures to maintain the effective functioning of all CMED clinical sites.
Works collaboratively with the leadership, faculty, and staff of CMED and CMU offices to ensure compliance with existing University policies and procedures.
Ensures adherence to the Accreditation Association for Ambulatory Health Care ( AAAHC ) metrics and standards for CMU Student Health Services and Behavioral Health Services accreditation; this includes, but is not limited to continuous quality improvement ( CQI ) studies and initiatives, peer review processes, infection control and risk programming, patient safety initiatives, facilities, equipment, and emergency management.
Oversees and tracks credentialing items for clinical support staff, and providers: (i.e. Medical Licensure, DEA , Controlled Substances Licenses, Basic Life Support, Delineation of Privileges).
Assists with coordination and supports the operations and interfaces between CMED and other campus based clinical departments and centers.
Directs all billing and collections for all services across CMU including third party payer, contractual allowance etc.; this includes maintaining accurate contract information and all reimbursement current.
Collaborates with both campus administration and CMED leadership in developing processes and controls that are in compliance with regulatory requirements related to clinical/clinical trial research activity.
Develops, mentors, and manages an appropriate leadership structure to support excellent operational results and clinical growth.
Defines the operational dashboard to monitor productivity, quality, efficiency, and financial metrics for clinical and other non-academic operations.
Oversees and manages the operating budgets for Mt. Pleasant clinical sites, executing and reconciling clinical PO’s, BPO’s, cost center changes, and credit card charges.
Participates in the development of CMED -based marketing material, with the goal of promoting campus health services for students, faculty, and staff at campus events and orientations.
Evaluates and recommends lease and contract renewals impacting clinical operations (e.g. third-party lab services, DME ) in conjunction with CMU’s contracting and purchasing office.
Liaises with a third party platform, as well as providers and staff regarding patient satisfaction surveys (ensuring patient satisfaction is high) to provide guidance and training as needed when resolving patient complaints. This includes providing patient satisfaction survey data to providers/staff monthly.
Resolves patient complaints, concerns, and dissatisfaction.
Provides monthly reports to providers indicating budget to actual charges, wRVU’s, open encounters, patient satisfaction, quality metrics, and coding precision.
Works closely with the HIPAA Privacy Officer to ensure HIPAA violations or potential violations are mitigated, and HIPAA Risk Assessments are completed.
Serves as the point person to facilitate and troubleshoot all EPIC EMR updates, workflow efficiencies, and EMR requests.
Oversees the department’s daily staffing requirements, approving and operationalizing requested time off for office professionals, clinical support staff, and providers.
Orients and completes onboarding for providers and staff to their position responsibilities, ensuring a skills appropriate orientation and procedural training plan is completed. This includes providing leadership in clinical and administrative onboarding, as needed.
Manages clinical space logistics, clinical inventory, and control. This includes overseeing ordering, invoice processing, and cost center management for all administrative and clinical supplies, medications, pharmaceuticals, and equipment.
Ensures department activities are documented, and records are kept in adherence to appropriate licensing and regulatory requirements.
Participates in discussions related to capital equipment recommendations and decisions.
Serves as primary emergency infection/disease liaison, reporting responsibilities between the health department (or others) and Central Michigan University.
Coordinates efforts with CMED and CMU HR regarding Family Medical Leave, ensuring documentation, return to work clearance, restrictions and/or extensions are communicated and reported.
Manages and compiles data for the advanced practice providers incentive program.
Coordinates and schedules in-services, clinical skills training, or regulation training as needed or necessary.
Approves, tracks, and reconciles Continuing Medical Education/Professional Development ( CME /PD) funds for office professionals, clinical support staff, and providers.
Demonstrates a commitment to diversity by working to develop a culture of inclusion and mutual respect.
Performs other duties as assigned.

Supervision Exercised:

Supervisors are expected to support the Leadership Standards of Central Michigan University and foster a culture that inspires excellence. The Leadership Standards define how we lead and treat others in our teams. As leaders, it is our responsibility to seek input from our teams to continuously improve leadership abilities and demonstration of the standards. Additionally, it is our responsibility to encourage and support the growth and development of those whom we lead. At CMU , we encourage employees to grow both personally and professionally, and thus advance CMU’s culture of excellence.

Employee Group: Professional & Administrative -Salary
Staff Pay Level:
Pay Range: $80,000 - $95,000 per year
Division: Academic Affairs
Department: University Health Services
Position Status: Regular
Position End Date:
Employment Status: Full-Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as needed
Location: 1200 S Franklin St, Mt Pleasant, Michigan, 48859
Posting Ends:
Open Until Filled: Yes

About the Department:

About CMU:

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards:

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.

Message to Applicants:

Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

Supervisors are expected to support the Leadership Standards of Central Michigan University and foster a culture that inspires excellence. Please review the Leadership Standards before applying for this position.

To apply, visit

CMU , an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see OCRIE ).

If you wish to see “EEO is the Law” posters, please click here .

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.

CMU’s Title IX Coordinator can be reached at:

Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: [email protected]