Quality Assurance Analyst

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better.

As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it’s a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better.

Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. We work in-person 4+ days a week.

What You’ll Do :

The Quality Assurance Analyst will ensure that features, functionality, and content changes that are implemented by the Web Development Team meet the highest standards, result in zero downtime, and give our customers the best shopping experience possible.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

• Become a subject matter expert in Whisker web, mobile, and fulfillment applications
• Partners with the development team, Project Managers, and Business Analysts to create and execute a test strategy for new or updated functionality
• Finds and document functional and UX defects, including expected/actual behavior and recreation steps
• Responsible for go/no-go decision on deployments of functionality based on executed tests
• Assists with production testing post-deployment, verifying application code was properly deployed
• Recreates and documents issues reported by end-users (internal and external) of production systems
• Partners with the Web Development team during the discovery and design phase to ensure all use-cases are captured prior to the start of development
• Executes SQL queries to verify data is properly stored in underlying systems during testing.
• Will perform additional responsibilities when required

Requirements

What You’ll Bring :

• BS in Computer Science or Computer Engineering, or equivalent years of experience
• 3+ years of experience as a Software Quality Assurance Analyst or Software Quality Assurance Engineer in an eCommerce environment
• 3+ years of experience utilizing SQL to write queries during the data validation process
• 3+ years of experience utilizing browser developer-tools to assist in the diagnosis of application issues
• 3+ years of experience utilizing a project management tool to track the status of bugs and issues found
• Intimate knowledge of the main components of an eCommerce application
• Experience using PostMan, SOAPUI, or other API testing tools
• Experience with Agile methodologies
• Ability to work in cross-functional teams
• Extreme attention to detail and highly organized
• Strong communication skills both written and verbal
• The desire to learn constantly and dive into new areas with unfamiliar technologies
• A high degree of initiative, self-motivation, and the ability to motivate others
• Ability to provide a working atmosphere that is positive and productive
• Ability to establish and maintain cooperative working relationships with team members and colleagues
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• A high degree of initiative, self-motivation, and ability to motivate others
• Ability to establish and maintain cooperative working relationships with Team Members and colleagues
• Comfortable with office pets (cats, dogs)

Not Required but Nice to Have!

• Experience executing automated test suites using tools such as Selenium, Playwright, or similar

Benefits & Perks:

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity:

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

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