Customer Service Representative

Active Staffing Services
Portage, MI

Customer Service Representative

We’re looking for a Customer Service Representative to support customers by processing service requests, resolving billing inquiries, and ensuring a positive customer experience. This role requires strong communication, attention to detail, and the ability to manage multiple priorities.

What You’ll Do

  • Assist customers by phone or in person with installations, service changes, and terminations
  • Enter and maintain accurate customer and order information
  • Resolve billing questions and service issues; escalate when needed
  • Partner with sales and internal teams to resolve order and service concerns
  • Ensure compliance with company policies while delivering excellent service

What We’re Looking For

  • High school diploma or GED; 2–3 years of customer service experience preferred
  • Strong communication, data entry, and problem‑solving skills
  • Experience with order processing or customer service systems a plus
  • Ability to multitask and maintain accuracy in a fast‑paced environment

Work Environment

  • Office‑based role with regular computer use
  • Occasional lifting up to 10 lbs

You should be proficient in:

  • Customer Service
  • Business-to-Consumer (B2C)
Posted 2026-02-06

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