Contact Center Advocate I
- High school diploma or G.E.D. equivalent required.
- Two years customer service experience.
- An Associate's degree in business or related field preferred.
- Previous HFHS clinical/customer service experience helpful.
- Strong computer skills and working knowledge of Microsoft Office products.
- Maintains the established Quality Assurance & Workforce Adherence goals.
- Must have excellent communication skills both verbal and written.
- Must display strong listening skills.
- Must be willing to instruct others.
- Requires the ability to make sound decisions.
- Must be able to multi-task.
- Organization: Corporate Services
- Department: Ambulatory Contact Center
- Shift: Day Job
- Union Code: Not Applicable
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