Fulfillment Operations Team Leader (Traverse City)

The starting pay range for this position per hour is $23.00 - $25.00. The full pay range for this position per hour is $23.00 - $39.10

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT FULFILLMENT

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships , products safely, efficiently and effectively to deliver convenience and quality for our guests.

At Target , we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of :

• G uest service fundamentals and experience building a guest - first culture on your team

• R etail business fundamentals , including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies

• P lanning department(s) daily/weekly workload to support business priorities and deliver sales goals

• P rocess improvements and workload efficiency

• Leading a team of hourly team members , including skills in interviewing, developing, coaching, evaluating, and retaining talent.

As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

• Reviews area guest, financial, and team outcome metrics to identify opportunities , takes action to improve , and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.

• Lead your team and driv e fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your direct leader .

• Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery , freshness, and service standards .

• Review all fulfillment reporting to identify gaps and develop a plan to resolve .

• With direction from your direct leader , create daily plans for your team .

• Be an expert of operations, accuracy, process and efficiency .

• Enable efficient delivery to our guests by leading pickup and ship from store workload .

• Evaluate and recommend candidates for open positions and develop a guest-centric team . Support your direct leader in their onboarding.

• With your direct leader , e stablish clear goals around quality, accuracy, and timeliness and hold team members a ccountable to expectations . Close any training gaps through coaching conversations.

• Ensure the team is following food safety guidelines and selecting fresh food items for guests .

• Ensure supplies are ordered timely and sto cked . Partner with your direct leader for ordering .

• If applicable, a s a key c arrier , follow all safe and secure training and processes .

• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable <]]>