Service Appointment Coordinator

Job Description

Job Description

Fox Motors has a Service Appointment Coordinator opening in Marquette, MI at Fox Marquette. You would contribute to our overall vision, "Working together moving people throughout life," by providing a welcoming experience to all service customers.

KEY RESPONSIBILITIES

The Service Appointment Coordinator is a team player that combines many of our Fox values when communicating with service customers and team members. As a Service Appointment Coordinator, you are responsible for answering service calls, scheduling service appointments for needed maintenance, and routine customer follow-up to ensure a remarkable experience. Fox Motors is looking for a Service Appointment Coordinator that is reliable, motivated, loves working with people and impacting customer service. If you are ready to put your career in gear, Apply Now!

WHAT FOX MOTORS OFFERS

• Paid Vacation, PTO, and Holidays
• Medical, Dental and Vision
• 401(k) with Employer Match
• Flex Spending
• Group Life Insurance (Company Paid)
• Short-Term and Long-Term Disability
• Supplemental Life Insurance
• Accident Insurance
• Employee Assistance Programs
• Employee Discounts
• Wellbeing Program
• Growth and Development Opportunities

This is an entry level position and a great way to start your career.

Key responsibilities include the following. Others may be assigned.

• Answer inbound calls to schedule service appointments.
• Confidently recommend/promote services.
• Outbound customer satisfaction calls.
• Respond to customer email & chats.
• Confirm appointments and reschedule missed appointments.
• Follow up with customers who are overdue for service.
• Contact customers regarding marketing initiatives.
• Log customer information and purify database.
• Make outbound calls to internet leads for sales department.
• Follow up with customers who have visited the dealership.

SKILLS & EXPERIENCE

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent communication skills.
• Ability to multi-task in a fast-paced environment.

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!