Engineering Systems Support Analyst

Engineering Systems Support Analyst

Location: Auburn Hills, MI (Hybrid)
Pay Rate: $60 per hour
Assignment Length: 8-month contract-to-hire

Job Purpose

Seeking a dynamic, results-driven Engineering Systems Support Analyst/Administrator to join the IT Enterprise Engineering team in Auburn Hills, MI. This role supports and maintains enterprise-level engineering systems with a focus on ALM, Simulation, and ECAD technologies while ensuring smooth day-to-day operations across multiple sites.

Key Responsibilities

• Application & Systems Support:

• Provide support for ALM & Simulation applications (installation/configuration).
• Provide secondary support for ECAD applications.
• Support Software Factory development and support model.

• Incident & Service Management:

• Respond to engineering incident and service tickets based on priority.
• Analyze and troubleshoot issues; develop and coordinate solutions with peers.
• Maintain SLAs and manage catalog tasks effectively.

• Collaboration & Communication:

• Collaborate with IT teams to manage operational and project requests.
• Assist peers on cross-functional projects as needed.
• Maintain effective communication with peers and end users.
• Track and manage action items and resolutions.

• General Support & Operations:

• Ensure effective technology implementation across functional areas.
• Support enterprise-level engineering systems to ensure stability and continuous improvement.

Education & Experience Requirements

• Education:

• Bachelor's degree in IT or 10 years of IT experience in lieu of degree.

• Experience:

• 5+ years in IT application development and large-scale end-user support.
• Experience with ALM (BitBucket, Polarion), Simulation (Altair, ABAQUS, LMS, CHPC & Cloud Visualization, MSC), and ECAD (MentorGraphics) tools.

• Technical Skills:

• Familiar with Software Factory development models (manual, AI-driven, hybrid).
• Functional understanding of workstation and enterprise networking.
• Batch/PowerShell scripting experience preferred.
• Proficient with Microsoft Windows 11.
• Competency across multiple platforms, operating systems, and databases.
• Understanding of manufacturing and automotive business environments.
• Implements appropriate IT security measures.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting [email protected] or fill out this form to request accommodations.