Surgical Coordinator / Technician

Responsibilities:

Primarily responsible for scheduling ophthalmic surgeries at surgery centers. Also serves as liaison between patient and surgeon, facility, pre-op staff, etc. Position requires good understanding of ophthalmic practice and insurance coverage, considerable attention to detail, ability to communicate with patients, surgeons, coworkers and supervisors and a willingness to help in all areas.

Duties:

• Conducts patient interviews to accurately document a patient’s pre-operative status and makes necessary arrangements to qualify patients for eye surgery.
• Coordinates all pre-operative tests and surgical procedures.
• Informs patients of necessary pre-operative guidelines.
• Holds pre-operative discussion with patient on lens options and financial options available to patient.
• Coordinates scheduling of surgeries with the surgical site and physician while facilitating surgical dates with patients, relatives, and/or other support systems.
• Collects all pre-operative patient information and verify with the patient’s primary care physician to clear patient for surgery.
• Forward and/or provide patient information packets and promptly respond to any questions prior to and after surgery.
• Responsible for surgical referral and authorization verification prior to surgery and post-operative appointment.
• Gathers all pre-operative patient information, prepares and produces a complete pre-operative package ensuring that the patient’s chart is complete with signed consent forms, testing, etc. and verifies patient is cleared for surgery.
• Maintains a detailed patient surgical log, surgery time and other relevant information.
• Maintains constant communication with physician and manager which includes reporting any problems or challenges in the day-to-day operations.
• Works with Biller to obtain appropriate billing and reimbursement for surgical procedures scheduled outside of office in addition to office procedures performed in-house. Makes written and/or verbal inquiries to third party payers to verify insurance status and precertification status and to follow-up on denials. Report problems to Manager.
• Responsible for maintaining surgical package supplies as necessary and coordinating the distribution of these.

Qualifications:

• Excellent organizational skills and ability to gather and maintain accurate records and patient charts.
• Strong communication and interpersonal skills when dealing with and interacting with the patient, relatives, physicians, and staff.
• Able to show initiative and durability when working under stress due to deadlines and volume of work.
• Excellent working knowledge of computer EMR and other computer applications.
• Knowledge of medical terminology.
• Ability to maintain confidentiality.

Requirements:

• Completion of Ophthalmic Technician training or 2 year community college program with national certification.
• 2-4 years of related experience. High school or equivalent.
• Familiar with standard concepts, practices, and procedures within field of ophthalmology.
• Relies on limited experience and judgement to plan and accomplish goals.
• Perform a variety of tasks.
• Highly energetic with positive attitude.
• Be well organized, team player with great attention to detail.
• Ability to lead and guide technician staff.
• Demonstrate exemplary customer service and interpersonal skills with every interaction.
• EHR experience.
• Exceptional interpersonal communication skills.
• Strong knowledge of diagnostic ophthalmic equipment.
• Reports to Manager.

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