Receptionist

Intersect Healthcare
Wyoming, MI
Job Title: Receptionist

Location: 3400 Wilson Ave SW, Grandville MI 49478

Shift:

Department: Administrative

FLSA Status: Hourly Non-Exempt

Reports to: Varies

Revised Date: 2/05/2025

Position Summary:

Represents the company in a positive and professional manner while greeting visitors, answering telephone, directing calls, and checking in visitors, staff and family according to covid policy and procedure.

Principal Duties and Responsibilities:

  • Answers the telephone in a professional manner, directs calls to appropriate individuals, and/or takes messages.
  • May fax and photocopy information as needed.
  • Maintains current resident/patient and staff directories
  • May accept job applications and forwards to appropriate department.
  • Announces emergency codes and instructions over public address system as required.
  • Assists Residents, family members, and others with inquiries regarding Resident and facility information.
  • Check in residents, family and staff according to Covid-19 policies and procedures.

Mission Points Expectations of all Employees:

  • Adheres to all Mission Point Policies and Procedures.
  • Conducts self in a manner consistent with Mission Points’ Core Values at all times.
  • Maintains a positive and respectful attitude with all word-related contacts.
  • Consistently reports to work on time and prepared to perform the duties of the position.
  • Meets productivity standards and performs duties as workload necessitates.
  • Maintains the privacy of all patient information and company proprietary information.
  • Treat residents, family members, visitors, and team members with respect and dignity.
  • Able to safely perform the essential functions of the job with or without reasonable accommodation.
  • Dress in business casual attire.
  • Must maintain an active license or the required certification(s) (if required by the job).

Required/Desired Qualifications:

Education, Training, And Experience

  • Minimum high school diploma or equivalent.
  • Specific skills, knowledge, and abilities
  • Exceptional customer service skills and telephone etiquette.
Posted 2025-10-23

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